Sandeep Shivalkar

To contribute to a company's growth by leading a logistics team to achieve cost-effective and efficient distribution networks, prioritizing customer service and timely deliveries.

SLP Officer - Smardoce Solution Pvt Ltd (Flipkart)

(2025-05)

• Investigate shortages, damages, pilferages, and shipment discrepancies reported by Flipkart team.
• Validate incidents using Flipkart ERP, bag/tote seals, CCTV footage.
• Coordinate with Hub Incharge and TLs to determine root cause.
• Initiate and track recoveries from HI/TL/Delivery Boys.
• Prepare documented recovery cases with proof for HR deductions.
• Follow Flipkart TAT & SLA for timely recoveries.
• Ensure SOP compliance across Inbound, Outbound, Sorting, Dispatch, Returns (RVP/RTO).
• Maintain loss-related documentation including incident reports, rider statements, and CCTV clips.
• Negotiate with Flipkart team for revoking or revising DNs using valid evidence.
• Identify issues like misrouting, improper sealing, unscanned shipments, improper loading/unloading.
• Share MIS dashboards with Hub Manager, Hub Incharge, and Regional Loss Prevention team.

Assistant Operation Manager – Maharashtra & Goa - CABT Pvt Ltd (Flipkart) - Maharashtra, Goa

(2020-08 - 2025-03)

• Manage daily operations matrix of branch office to meet business goals.
• Track weekly, monthly, quarterly, and annual objectives.
• Develop safe and positive work environment for staff.
• Address customer issues and queries in an accurate and timely manner.
• Supervise and guide a team of professionals to maximize revenue.
• Assist senior manager in organizing, planning, and implementing strategies.
• Supervise and motivate staff to perform their best

Cluster Head - Ecom Express Ltd.

(2014-09 - 2017-03)

• Ensure operational performance in delivery centers (DCs).
• Plan contingency for pincode/DC operations.
• Control UD/RTO shipments.
• Manage safety and security of staff and shipments.
• Manage attendance and deployment of staff.
• Resolve staff-related issues.
• Handle complaints and feedback from DCs.

Operation Executive - Ecom Express Ltd.

• Allocate staff based on priorities.
• Design operations movement plan with Ops team.
• Handle stock control and movement.
• Monitor staff attendance.
• Delegate tasks of Sr. Executive when required.
• Engage in customer service and sales lead execution.

Operation Executive - Blue Dart Express Ltd.

(2004-04 - 2013-02)

• Allocate staff based on priorities.
• Design movement plans with Ops team.
• Manage stock control activities.
• Monitor staff attendance.
• Support Sr. Executive as needed.
• Perform customer service activities.

Shift In-charge - Blue Dart Express Ltd.

• Daily briefing and route planning.
• Monitor delivery and pickup staff.
• Prepare delivery/pickup plans based on flight schedules.
• Follow-up with customers for courier charge collection.
• Adjust operations for timely performance.

T.Y.B.COM - Yashwantrao Chavan Open University