SLP Officer - Smardoce Solution Pvt Ltd (Flipkart)
(2025-05)
- Investigate shortages, damages, pilferages, and shipment discrepancies reported by Flipkart team.
- Validate incidents using Flipkart ERP, bag/tote seals, CCTV footage.
- Coordinate with Hub Incharge and TLs to determine root cause.
- Initiate and track recoveries from HI/TL/Delivery Boys.
- Prepare documented recovery cases with proof for HR deductions.
- Follow Flipkart TAT & SLA for timely recoveries.
- Ensure SOP compliance across Inbound, Outbound, Sorting, Dispatch, Returns (RVP/RTO).
- Maintain loss-related documentation including incident reports, rider statements, and CCTV clips.
- Negotiate with Flipkart team for revoking or revising DNs using valid evidence.
- Identify issues like misrouting, improper sealing, unscanned shipments, improper loading/unloading.
- Share MIS dashboards with Hub Manager, Hub Incharge, and Regional Loss Prevention team.
Assistant Operation Manager – Maharashtra & Goa - CABT Pvt Ltd (Flipkart) - Maharashtra, Goa
(2020-08 - 2025-03)
- Manage daily operations matrix of branch office to meet business goals.
- Track weekly, monthly, quarterly, and annual objectives.
- Develop safe and positive work environment for staff.
- Address customer issues and queries in an accurate and timely manner.
- Supervise and guide a team of professionals to maximize revenue.
- Assist senior manager in organizing, planning, and implementing strategies.
- Supervise and motivate staff to perform their best
Cluster Head - Ecom Express Ltd.
(2014-09 - 2017-03)
- Ensure operational performance in delivery centers (DCs).
- Plan contingency for pincode/DC operations.
- Control UD/RTO shipments.
- Manage safety and security of staff and shipments.
- Manage attendance and deployment of staff.
- Resolve staff-related issues.
- Handle complaints and feedback from DCs.
Operation Executive - Ecom Express Ltd.
- Allocate staff based on priorities.
- Design operations movement plan with Ops team.
- Handle stock control and movement.
- Monitor staff attendance.
- Delegate tasks of Sr. Executive when required.
- Engage in customer service and sales lead execution.
Operation Executive - Blue Dart Express Ltd.
(2004-04 - 2013-02)
- Allocate staff based on priorities.
- Design movement plans with Ops team.
- Manage stock control activities.
- Monitor staff attendance.
- Support Sr. Executive as needed.
- Perform customer service activities.
Shift In-charge - Blue Dart Express Ltd.
- Daily briefing and route planning.
- Monitor delivery and pickup staff.
- Prepare delivery/pickup plans based on flight schedules.
- Follow-up with customers for courier charge collection.
- Adjust operations for timely performance.
