Lead Business Analyst / Product Owner, Implementation Lead - Vinculum Solutions Pvt. Ltd.
(2021-02)
Led product roadmap planning, backlog grooming, sprint ceremonies, and release management for OMS, WMS, and POS platforms serving global enterprise clients. Acted as Product Owner for 8+ concurrent enterprise implementations. Managed end-to-end implementation lifecycle from discovery through go-live.
- Led product roadmap planning, backlog grooming, sprint ceremonies, and release management for OMS, WMS, and POS platforms serving global enterprise clients including Malabar Gold, Metro Shoes, Levi's, Decathlon, DHL, Nuskin, Trident and Bata (Malaysia & Thailand)
- Acted as Product Owner for 8+ concurrent enterprise implementations — owning feature prioritization, stakeholder alignment, and UAT sign-off across cross-functional teams
- Spearheaded omnichannel transformation programs delivering BOPIS, BOSS, ROPIS, Ship-from-Store, and Return Anywhere capabilities — driving 30% improvement in order processing efficiency
- Managed end-to-end implementation lifecycle from discovery and scoping through go-live and hypercare, coordinating across product, engineering, QA, and client stakeholders
- Drove pre-sales demos, solution presentations, and RFP responses — translating complex functional requirements into compelling product narratives for enterprise prospects
- Deployed n8n workflow automation across OMS and 3PL integration touchpoints, reducing implementation effort by 40% and eliminating recurring manual tasks post-go-live
- Owned API and integration management across OMS, WMS, ERP systems (SAP, Oracle, Navision) and third-party logistics providers using REST APIs and Webhooks
- Conducted structured requirement gathering via stakeholder interviews, process workshops, and gap analysis — producing BRDs, FRDs, user stories, acceptance criteria, and functional specifications
- Led structured business analysis for end-to-end omnichannel journeys spanning e-commerce, store pickup, warehouse, and last-mile delivery
Senior Business Analyst - Sharp i Tech Pvt. Ltd.
(2020-09 - 2021-01)
Implemented a logistics and freight management SaaS platform for enterprise clients; authored EPICs, user stories, workflow diagrams, and requirement traceability matrices.
- Led UAT cycles, validated enhancements, and coordinated defect resolution with engineering teams; provided functional support during post-go-live phases
- Introduced lightweight automation scripts to pre-validate data migration files, cutting pre-go-live data issues by 25%
Application Consultant / Senior Business Analyst - ETP International Pvt. Ltd.
(2020-01 - 2020-07)
- Designed wireframes, FRDs, user stories, and sprint boards for the HUBANA retail platform; managed cross-system ERP integrations using REST APIs
- Authored data dictionaries, release notes, and functional flow diagrams; supported feature rollouts and client onboarding with cross-functional teams
Senior Product Consultant / Business Analyst - Dew Solutions Pvt. Ltd.
(2019-07 - 2019-12)
- Worked on CENTRL compliance platform supporting GDPR, CCPA, and ISO workflows; created workflow diagrams and UAT test cases
- Conducted deep data analysis for product enhancements; managed customer issues via Zendesk ensuring SLA adherence
Senior Product Consultant / ERP Business Analyst - GoFrugal Technologies Pvt. Ltd.
(2016-05 - 2019-06)
- Delivered ERP implementations across Retail, FMCG, and Distribution sectors; provided Level 2 support and coordinated with product teams
- Conducted customer training, ensured documentation completeness for go-live, and supported post-implementation activities
