Sandeep Swami

Experienced banking and operations professional with more than 14 years of expertise in branch operations, customer relationship management, operational leadership, and team coordination. Proven ability to manage branch performance, streamline daily operations, improve customer satisfaction, and lead teams effectively across leading banking and financial institutions. Skilled in operations supervision, process management, customer engagement, compliance handling, and service delivery.

Preferred Relationship Manager - HDFC Bank

(2025-09)

• Managing customer relationships and ensuring high-quality banking service delivery.
• Coordinating branch operational activities and customer support functions.
• Supporting operational efficiency, account management, and client retention.
• Handling customer queries, relationship management, and service excellence initiatives.
• Working closely with branch teams to achieve customer satisfaction and business objectives.

Operations Head (Manager) - Axis Bank

(2011-05 - 2025-08)

Progressed from Business Development Executive to Operations Head through consistent performance and leadership.

• Managed day-to-day branch operations, workflow supervision, and operational reporting.
• Led operational teams, staff coordination, and senior-level operational management activities.
• Ensured smooth banking operations, compliance monitoring, and customer service quality.
• Handled process management, staff supervision, and branch administration activities.
• Played a key role in improving operational efficiency and team productivity.
• Supported business development initiatives and branch performance goals.

Executive - ICICI Bank

• Managed car loan operations and customer assistance processes.
• Assisted customers with loan documentation, processing, and service coordination.
• Supported banking operations related to customer finance solutions.

Executive (Two Wheeler Finance) - Bajaj Finance Ltd.

• Managed two-wheeler finance operations and loan processing activities.
• Coordinated customer documentation and financing procedures.
• Assisted customers throughout the loan approval and servicing process.

Bachelor of Commerce - Accountancy - Shivaji University (2006)