Front Office/Admin Executive - DODLA DAIRY LIMITED - Hyderabad
(2023-02)
Dodla Dairy is a public limited dairy company by providing high quality products and services through more than 30 sales offices and 14 plants in south regions. Our products consist of Milk, Butter, Ghee, ice creams and Paneer.
- Answering and delivering the incoming calls to the people concerned through EPABX system.
- Dealing with the visitors and facilitating them to meet with the concerned officials.
- Allotting new extension numbers for new recruited employees.
- Receiving and dispatching the couriers to the respective employees and locations.
- Maintaining the courier receipts and dispatch data in the cloud.
- Verification of monthly courier, water and newspaper bills.
- Maintenance of housekeeping attendance register.
- Maintaining stock updates and quarterly inventory verification in SAP.
- Creating Purchase Requisitions in SAP.
- Providing ID cards and Visiting cards to the employees as per SLA's.
- Arrangements for business meetings.
- Supported onboarding formalities and employee documentation.
- Coordinated appointment letter dispatch and verification.
- Managed employee records and communication.
- Maintained confidential documents and reports.
- Handled employee queries professionally.
Front Office/Admin Executive - METRO SPACE - Hyderabad
(2012-02 - 2017-03)
Metro Space is into real estate needs, to buy or sell a new home, office, land or any other real estate property.
- Handling calls.
- Coordinating the sale on rental of properties and homes.
- To make necessary travel and ticketing arrangements as required for official tours through external agencies.
- Taking care of inward and outward mails and courier management.
- Coordinating with HR for arranging events for employees.
- Providing ID cards and Visiting cards to the employees as per SLA's.
- Managing administrative activities like housekeeping, stationery inventory and security personnels.
- Update and maintain internal staff contact lists.
- Monitor and maintain office supplies.
- Ensure office equipment is properly maintained and serviced.
- To make necessary arrangements in the conference room, training room etc.
Analyst - DELOITTE TAX SERVICES INDIA PVT LTD - Hyderabad
(2008-03 - 2008-12)
Deloitte Touche Tohmatsu (also branded as Deloitte) is one of the largest professional services organizations in the world delivering audit, tax, consulting and financial advisory services through its member firms.
- Manage and deliver content management services like redaction and categorization in content retention.
- Ensure client's satisfaction, analysing results and giving feedback to client and team manager.
- Working with a cross departmental team, maintain and develop the master content calendar.
- Tracking through QA Mechanism.
- Maintain data base of the clients and developing strong relationship by regularly interacting through emails and feedback.
- Weekly updates to line managers and clients.
- Removing client sensitive references from technical materials while maintaining the integration of the document.
- Classify content with consistent naming and tagging value to ensure consistent results.
Customer Service Executive - HUTCHISON ESSAR SOUTH INDIA LIMITED (PRESENTLY VODAFONE) - Hyderabad
(2003-11 - 2007-07)
Hutch is a well renowned telecom industry, world's leading cellular service providers. Hutch is known for its innovative approach and world class technology by serving the subscribers with superior products and services, anytime and anywhere.
- Handling corporate customer queries through emails and calls.
- Ensuring corporate client satisfaction, analysing results and giving feedback to team manager.
- Providing strength to customer on product knowledge through calls.
- Handling mobile billing reconciliation.
- Counselling customers into accepting better proposals of company through Value Added Services.
- Awareness regarding policies and procedures involved for new sim connections.
- Educating internal and external customers regarding tariff plans and value-added services.
- To handle customer quiery efficiently and resolve the issue in first instance.
- To provide customer's needs and provide customer satisfaction.
- To meet business targets for both quantity and quality.
