Sandhya Shinde

Driven banking professional with over 3 years of experience in the mortgage department at ICICI Bank. Skilled in managing end-to-end home loan and LAP processes including sourcing, documentation, credit assessment, and disbursement. Strong ability to build customer relationships, understand financial needs, and deliver tailored mortgage solutions while ensuring compliance with banking regulations.

Backed by a strong academic foundation in Bachelor of science, Master of social work and Banking & Financial.

DM II - ICICI Bank

(2023-02)

I am responsible for handling customer service and also NRI customer service. I have experience in banking in finance with 3 years of experience managing wealth segments and RI and NRI clients, I specialize in personal and professional finance including investment advisory, lending, and mortgage loans such as builder purchase and loan against property. I have driven high-value mortgage growth across Indian branches and 10+ international branches, acquiring HNI/UHNI clients and managing credit decisions resulting in high value cases and Disbursement.

Icici bank branch banking - ICICI Bank

• Assisted in handling Wealth and Privilege Banking customers, ensuring high-quality service and relationship management.
• Supported customer onboarding and bank account opening (Savings, Current, Salary accounts) as per KYC and compliance norms.
• Provided end-to-end assistance for banking services, including debit cards, cheque books, internet banking, and account maintenance.
• Coordinated with relationship managers to support high-net-worth (HNI) customers and resolve service-related queries.
• Handled customer interactions at branch level, improving customer satisfaction and service efficiency.

Post graduation deploma - ICICI Manipal Academy for Banking and Insurance, Bangalore (2023)

Master of Social Work - Sant Gadge Baba Amravati University, Amravati (2021)

B.Sc - Swami Ramanand Teerth Marathawada University (SRTMU) (2018)