Sandhya Shreepali

Experienced administration and operations professional with experience in office administration, executive coordination, client communication, documentation, and process management. Skilled in managing schedules, maintaining records, coordinating with internal and external stakeholders, and ensuring smooth day-to-day office operations. Strong ability to handle confidential information, multitask effectively, and support business objectives through organized administrative practices.

Senior Office Admin & Marketing Executive at Durga Developers (2025-09 – 2026-05)

• Manage day to day office operations, ensuring smooth administrative workflows and documentation.
• Assist clients with property inquiries, bookings, and sales processes, providing timely updates and support.
• Coordinate with internal teams, legal advisors, and clients to ensure accurate and complete documentation.
• Maintain records of sales transactions, follow ups, and office communications for audits and reporting.
• Coordinate with banks for customer loan sanctions and prepare demand letters.
• Support customers through the flat registry process by preparing and submitting accurate documentation.
• Managed product promotion and marketing activities across social media platforms and different communication channels to increase brand visibility and customer engagement.
• Handled customer inquiries generated through promotional activities and coordinated follow-ups.
• Coordinated and supported digital marketing campaigns for project awareness and lead generation.

Senior Process Associate at Cognizant Technology Pvt. Solution (2025-01 – 2025-07)

• Supported B2B insurance operations for US based clients through non voice channels.
• Processed policy documentation, endorsements, renewals, and cancellations.
• Verified policy details, coverage information, and client records with high accuracy.
• Maintained internal system records and prepared daily/weekly workflow reports.

Process Associate at Genpact (2022-09 – 2024-09)

• Handled escalated merchant queries and complex account issues unresolved at Tier 1 level.
• Conducted analysis of disputes, account discrepancies, and compliance issues.
• Reviewed and verified KYC documents and business registrations.
• Coordinated with cross functional teams to resolve high priority or sensitive cases.
• Maintained detailed documentation for audits and internal review.
• Identified and implemented process improvements to reduce repeat escalations.

Marketing Executive at Divya Construction (2021-02 – 2022-06)

• Coordinated promotional activities, events, and interviews.
• Conducted research and analyzed data to identify and define target audiences.
• Developed and contributed ideas to marketing campaigns.
• Managed phone calls, emails, and overall client communication.
• Maintained daily transaction reports in Excel.

Office Assistant at Durga Developers Pvt Ltd (2019-06 – 2020-03)

• Assisted in day-to-day office administration and smooth office operations.
• Managed incoming calls, emails, and customer inquiries professionally.
• Assisted senior management with office coordination tasks.
• Managed voucher preparation and verification for office transactions.
• Prepared and maintained money receipts and ensured accurate record keeping.

MBA in Marketing & HR (2018 – 2020)

BBA in Marketing (2017 – 2017)