Sandhya Varshney

JLPT N3 Certified professional with over 7 years of experience in Financial Services, Insurance Claims, Shared Services, Customer Support, and Banking Operations. Skilled in reviewing business documents, handling customer communications, ensuring process compliance, and collaborating with global stakeholders in quality-driven environments.

Strong

Japanese reading, writing, listening, and conversational skills, complemented by excellent English and Hindi communication. Passionate about leveraging Japanese language proficiency in bilingual operations, translation support, localization, AI language projects, and client-facing roles.

Senior Process Associate - DXC Technologies

(2023-10)

• Process annuity and financial transactions while ensuring compliance and accuracy.
• Review customer documentation and resolve discrepancies.
• Communicate with customers via phone, email, and written correspondence.
• Coordinate with onshore teams to resolve operational issues.
• Mentor new associates and support continuous process improvement.

Senior Process Associate - DXC Technologies

(2023-10)

Achievements

• Champion Award (Twice)
• Collaboration Award
• Consistently achieved 100% Quality & Productivity

Senior Process Associate - Accenture India

(2022-09 - 2023-09)

• Processed annuity requests and validated supporting documentation.
• Coordinated with stakeholders to resolve customer queries.
• Maintained SLA compliance and quality standards.

Senior Process Associate - Accenture India

(2022-09 - 2023-09)

Achievement

• Star Performer Award (March & June 2023)

Senior Executive - Barclays Shared Services

(2015-04 - 2016-02)

• Processed insurance claims and verified customer documentation.
• Calculated claim settlements in accordance with company policies.
• Supported quality improvement initiatives and prepared process documentation.

Senior Executive - Barclays Shared Services

(2015-04 - 2016-02)

Achievement

• Special Recognition Award for Process Improvement

Claim Associate - UnitedHealth Group

(2012-10 - 2014-11)

• Processed healthcare insurance claims and reviewed supporting documents.
• Ensured compliance with quality and productivity standards.

Claim Associate - UnitedHealth Group

(2012-10 - 2014-11)

Achievements

• Best Trainee Award (Twice)
• Multiple Star Performer Awards

Bachelor of Arts - MJP Rohilkhand University