Customer care collection analyst
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Currently working in NTT data for above 8 years. Strong leadership in mentoring teams, enhancing productivity, and driving operational efficiency with quality. Adept at analyzing trends, resolving escalations, and implementing workflow improvements to ensure accuracy and service excellence.Passionate about improving customer experience, reducing turnaround times, and ensuring regulatory compliance.
Experienced in managing team, handling escalations, and streamlining processes for enhanced service delivery
Strong leadership in mentoring teams, enhancing productivity, and driving operational efficiency with quality. Adept at analyzing trends, resolving escalations, and implementing workflow improvements to ensure accuracy and service excellence.Passionate about improving customer experience, reducing turnaround times, and ensuring regulatory compliance. Experienced in managing team, handling escalations, and streamlining processes for enhanced service delivery
B.E ECE from Anna University and MBA in Production and Operation Management from Amity University
