Sandip Mana

IT Support Engineer − Team Lead with strong experience in providing end-to-end technical support for hardware, software, networking, and IT infrastructure. Skilled in troubleshooting complex technical issues, managing high-priority incidents, and ensuring timely resolution within SLA. Experienced in configuring routers, NAS devices, MDM-managed tablets and TVs, and supporting Windows and Ubuntu environments.

Adept at leading support operations, coordinating with cross-functional teams, and delivering excellent customer service through both onsite and remote support. Holds a Bachelor's degree in Computer Science Engineering and is committed to continuous learning, operational excellence, and driving team success.

IT Support Engineer, Team Lead (East Zone) at Leadership Boulevard Pvt Ltd (2022-07 – Present)

An organization focused on IT solutions

• Ticket handling within SLA and auditing pan-Indian tickets.
• Assets handling (SAP & Online G-Sheet)
• Configuration of Nas device.
• Installation and Configuration of Software and Hardware
• PPT & SOP
• Tab & TV configuration Via TPS
• SD card data burning via Python 3.10
• Responsible for p0, p1, P2, P3 Issues
• Configured and managed NAS (Network Attached Storage) systems on organizational networks
• Installed, configured, and maintained LAN/WAN networks, broadband connections, and SIM-based routers.
• Coordinated with internal teams and vendors for issue resolution, asset management, and device deployment.
• Conducted preventive maintenance and health checks for IT equipment and network infrastructure.
• Report users Support via G-meet or Anydesk.

System Engineer at Udaan Hiveloop Logistics Pvt Ltd (2021-07 – 2022-06)

A logistics company providing comprehensive delivery solutions

• Configured, installed, and troubleshot various hardware and software devices.
• Handled configuration and troubleshooting for various devices.
• Provided remote support using AnyDesk and Team Viewer.
• Managed IT asset inventory, tracking, allocation, and lifecycle management.
• Installed, configured, and supported barcode printers, IBL printers, and CT50 mobile devices.
• Managed incidents using Jira Service Management.

System Engineer at Flipkart Internet Pvt Ltd (2018-10 – 2021-06)

A leading e-commerce marketplace

• Installation and configuration of OS, drivers, and applications
• Troubleshot internet connectivity issues
• Hand-Held Device configuration and pairing with a Bluetooth printer
• Managed support tickets using Genie Ticketing Tool.
• Worked on FC MH Last Mile operations, providing end-to-end IT support.

B.Tech in Computer Science Engineering – Maulana Abul Kalam Azad University Of Technology (2020-07 – 2023-07)

Diploma – Iswar Chandra Vidyasagar Polytechnic (Govt.) (2015-07 – 2018-07)