Housekeeping Manager (Red Band) (Head of the department) - Residence INN by Marriott - Dammam Saudi Arabia
(2022-10)
- Leading a team of staff to ensure seamless and efficient Housekeeping, Laundry, and Recreation services for guests, covering all guest floors and public areas. Responsible for daily VIP and Elite arrival inspections with supervisors and systematic handling of lost and found items.
- Conducting effective training sessions from MGS for Housekeeping, Laundry, and Recreation. Organizing weekly Guest Voice meetings and reviewing quarterly and final appraisals to maintain high performance standards.
- Handling monthly payroll in Oasis, managing monthly purchasing for supplies and amenities, and conducting monthly inventory checks. Overseeing Brand Standard Audits and ensuring adherence to all procedures.
- Interacting with guests daily to ensure satisfaction, creating a productive and optimistic atmosphere among associates, and facilitating smooth communication within the team and with other departments. Assisting in the overall Housekeeping, Laundry, and Recreation operations to maintain high service standards.
Assistant Housekeeping Manager - Courtyard by Marriott Riyadh Diplomatic Quarter - Saudi Arabia
(2019-05 - 2022-10)
- Led a team of 41 staff, ensuring exceptional housekeeping, laundry, and recreation services for guests, and inspecting VIP and elite guest arrivals daily to ensure high-quality service and guest interaction.
- Conducted comprehensive training sessions using MGS, managed quarterly and final performance appraisals, and efficiently handled monthly payroll processing using Oasis.
- Managed monthly purchasing of supplies and amenities, conducted regular inventory checks to maintain optimal stock levels, and ensured compliance with brand standards through regular audits.
- Led weekly Guest Voice meetings to address guest feedback and implement improvements, fostered a productive work environment, ensured smooth communication within the team and with other departments, and systematically handled lost and found items.
Housekeeping Senior Supervisor - Courtyard by Marriott Riyadh Diplomatic Quarter - Saudi Arabia
(2018-03 - 2019-04)
- Successfully led a team of 41 associates, ensuring seamless and high-quality housekeeping, laundry, and recreation services, maintaining top standards in guest satisfaction.
- Conducted effective training programs for room attendants and supervisors, enhancing team skills and performance, and ensuring compliance with industry best practices.
- Assisted in Brand Standard Audits to uphold service quality, and performed daily inspections of VIP arrival rooms with supervisors to ensure premium guest experiences.
- Managed monthly purchasing and maintained budgets effectively, reviewing quarterly and final appraisals with the Director of Finance (D.O.F) to optimize financial performance and resource allocation.
Housekeeping Supervisor - Courtyard by Marriott Riyadh Diplomatic Quarter - Saudi Arabia
(2013-12 - 2018-02)
- Led a team of 25 associates, ensuring seamless housekeeping services for 90 rooms. Responsible for the allocation of rooms and associates, as well as the opening and closing of the department.
- Controlled costs according to the budget, achieving budgeted revenues through efficient resource allocation and financial performance monitoring.
- Achieved high guest voice scores by providing proper training and guidance to associates on guest satisfaction. Conducted effective morning briefings and handled guest complaints.
Senior Housekeeper - Courtyard by Marriott Riyadh Diplomatic Quarter - Saudi Arabia
(2012-04 - 2013-11)
- Conducted rooms snagging after engineering handover, coordinated room setup with the Director of Finance, provided comprehensive training to new associates, managed inventory for opening stock, and ensured daily setup tasks were efficiently completed.
- Successfully handled Brand Standard Audits in 2012 and 2013, managed payroll processes, efficiently handled lost and found items, and ensured smooth communication and operations within the team to maintain high service standards.
Trainee Supervisor - Courtyard by Marriott Pune Hinjewadi - India
(2011-11 - 2012-02)
- Conducted weekly training sessions for associates, ensured their continuous development, and took charge of the morning meetings in the absence of the manager, fostering a culture of learning and leadership.
- Oversaw guest floor operations, assisted associates, prepared daily reports for attendants, inspected guest rooms, and coordinated Maintenance Request Tracking (MRT) procedures with the engineering department to ensure a seamless guest experience.
Linen & Uniform Room In-charge - Courtyard by Marriott Pune Hinjewadi - India
(2011-05 - 2011-10)
- Responsible for daily handling of linen and terry washing and preparation, ensuring high standards of cleanliness and efficiency in laundry operations.
- Processed guest laundry daily, managed outsourced laundry billing, and compiled monthly inventory reports, demonstrating meticulous attention to detail and adherence to operational standards.
Housekeeping Associate - Courtyard by Marriott Pune Hinjewadi - India
(2009-06 - 2011-04)
- Managed daily associate reporting and ensured efficient room and corridor cleaning, maintaining high standards of cleanliness and guest satisfaction.
- Facilitated daily housekeeping training sessions and attended morning meetings to enhance team performance and operational efficiency.
