Sandra Allotey
Digital Services, Intern
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About
Digital Services with hands-on experience supporting digital product development, testing, coordination, and rollout within a regulated telecommunications and public-sector environment. Strong background in customer experience, stakeholder coordination, UAT support while supporting service adoption, monitoring performance, and collaborating across teams to deliver customer-centric digital solutions.
Experience
Digital Services, Intern - MTN Ghana
(2025-07 - 2025-09)
- Supported the development and execution of digital service initiatives aligned with MTN's digital transformation agenda.
- Monitor live services using customer feedback and usage insights to support continuous improvement.
- Collaborate with segment, content, and technical teams to enhance customer experience and adoption for PM and PAYG customers.
Digital Product, Platforms & UX Support, Freelance - Generation Ghana
(2025-05)
- Developed and participated in functionality testing and User Acceptance Testing (UAT) to ensure platforms met business and customer requirements prior to deployment.
Digital Platforms, Intern - MTN Ghana
(2025-07 - 2025-09)
- Supported digital platforms through usability reviews, functionality testing, and customer experience evaluation.
- Worked with stakeholders to translate business requirements into user-friendly digital solutions.
Client Service Support (NSS) - Ghana Civil Aviation Authority (GCAA)
(2023-12 - 2024-10)
- Supported client service operations within a highly regulated environment.
- Managed customer inquiries, service registrations, and records to ensure efficient service delivery.
Customer Experience Support, Intern - Multi TV
(2021-06 - 2021-08)
- Supported customer service operations by handling inquiries and service complaints.
- Worked with team members to improve customer satisfaction and service quality.
Education
Certificate - Frontend Web Development Programme - Generation Ghana (2025-05 - 2025-07)
Bachelor of Arts - Education and Information Studies - University of Ghana, Legon (2019-09 - 2024-08)
