Sandra Allotey

Digital Services with hands-on experience supporting digital product development, testing, coordination, and rollout within a regulated telecommunications and public-sector environment. Strong background in customer experience, stakeholder coordination, UAT support while supporting service adoption, monitoring performance, and collaborating across teams to deliver customer-centric digital solutions.

Digital Services, Intern - MTN Ghana

(2025-07 - 2025-09)

• Supported the development and execution of digital service initiatives aligned with MTN's digital transformation agenda.
• Monitor live services using customer feedback and usage insights to support continuous improvement.
• Collaborate with segment, content, and technical teams to enhance customer experience and adoption for PM and PAYG customers.

Digital Product, Platforms & UX Support, Freelance - Generation Ghana

(2025-05)

• Developed and participated in functionality testing and User Acceptance Testing (UAT) to ensure platforms met business and customer requirements prior to deployment.

Digital Platforms, Intern - MTN Ghana

(2025-07 - 2025-09)

• Supported digital platforms through usability reviews, functionality testing, and customer experience evaluation.
• Worked with stakeholders to translate business requirements into user-friendly digital solutions.

Client Service Support (NSS) - Ghana Civil Aviation Authority (GCAA)

(2023-12 - 2024-10)

• Supported client service operations within a highly regulated environment.
• Managed customer inquiries, service registrations, and records to ensure efficient service delivery.

Customer Experience Support, Intern - Multi TV

(2021-06 - 2021-08)

• Supported customer service operations by handling inquiries and service complaints.
• Worked with team members to improve customer satisfaction and service quality.

Certificate - Frontend Web Development Programme - Generation Ghana (2025-05 - 2025-07)

Bachelor of Arts - Education and Information Studies - University of Ghana, Legon (2019-09 - 2024-08)