Jira Administrator I - GEDU Services Pvt. LTD
(2025-12)
Currently working on Jira Service Management with 90% of work and rest are Jira Software Cloud and Confluence Cloud. Worked on Global Help Desk project as enhancements in which I worked on Issue Security to make it 100% secure with other teams. Current project 1, HR-JML is HR Joiner, Mover and Leaver, in which created JSM forms like Onboarding and Offboarding. Current project 2, IT-SOR is IT Statement of Responsibility, in which creates a separate form to update all IT assets in Jira.
- Automated issue transitions, notifications, and updates through Jira automation rules, reducing manual interventions by 20%.
- Worked independently on projects like Global Help Desk, HR-JML, IT-SOR and Procurement Process and being part of other projects also like Project Requisition, Catering Services, Marketing and Production etc.
Senior Software Engineer I - DigiMoksha Solutions LLP (Client- Aristocrat Technologies)
(2022-01 - 2025-11)
- Spearheaded Jira Server-to-Cloud migrations using JCMA, ensuring 100% data integrity and 99.9% system uptime during transition.
- Automated issue transitions, notifications, and updates through Jira automation rules, reducing manual interventions by 30% and improving workflow accuracy by 25%.
- Designed and customized Jira workflows, screens, fields, and permissions for multiple teams, increasing project delivery efficiency by 35%.
- Developed dashboards and reports for leadership, enhancing sprint visibility and data-driven decision-making by 40%.
- Conducted end-user training and Agile coaching sessions, boosting Jira adoption and user proficiency across teams by 50%.
- Partnered with product owners and scrum masters to optimize Agile processes, achieving a 15% increase in sprint velocity and 25% improvement in delivery predictability.
- Improved SLA compliance by 20% through automation-driven workflows.
- Reduced manual handling of issues by 30%, increasing team throughput.
Jira Administrator I - FCS Software Solutions
(2018-01 - 2022-01)
- Built and configured Jira projects from scratch with custom issue types, screens, and permission schemes.
- Managed user access control and group-level security across Jira, Confluence, and Fisheye.
- Created and maintained Confluence spaces for enhanced team collaboration and documentation.
- Developed real-time JQL dashboards for sprint and KPI tracking.
- Enhanced reporting accuracy by 40% through standardized dashboard templates.
