Sangamithirai V

Certified Tamil Medical Interpreter with experience in Over-the-Phone Interpretation (OPI), Advanced Medical Interpretation, Legal Interpretation, ISAP, FCRA, and Socio-Economic interpretation. Professionally trained in Legal Interpretation with an assessment score of 96%. Experienced in healthcare communication, employment verification, quality auditing, and customer service.

Strong interpersonal, communication, and problem-solving skills with a commitment to confidentiality and interpreter ethics.

Executive / Senior Executive - Hexaware Technologies

(2023-06 - 2025-03)

• Conducted employment background verification for U.S. candidates on behalf of Sterling and First Advantage.
• Promoted to Proof Reader within 10 months based on performance and consistency.
• Performed quality audits across Chennai, Philippines, and Mumbai teams by reviewing call records, supporting documents, and update logs to ensure compliance and accuracy.
• Received Honor Club Recognition (December 2023) and promoted to Senior Executive (July 2024).
• Managed client escalations, handled customer interactions, and mentored new team members.

Process Consultant CC - Sagility Healthcare

(2025-03 - 2025-05)

• Handled inbound customer support related to Aetna Health Insurance policies for U.S. residents.
• Coordinated with healthcare providers, insurers, and suppliers to resolve insurance-related queries while ensuring accurate communication.

Certified Tamil Language Interpreter - BIG Language Solutions

(2026-01 - 2026-08)

• Provided accurate Tamil ↔ English interpretation across Medical, Advanced Medical, Legal, ISAP, FCRA, and Socio-Economic domains through Over-the-Phone Interpretation (OPI).
• Facilitated effective communication during medical consultations, legal interactions, insurance discussions, and patient assessments while maintaining confidentiality and interpreter ethics.
• Interpreted complex medical terminology, diagnoses, treatment plans, medications, and legal concepts with accuracy and neutrality.
• Demonstrated excellent active listening, cultural competence, multitasking, and professional communication in a fast-paced remote interpreting environment.

B.A. - History - Vellalar College for Women, Bharathiyar University (2023)

Higher Secondary - Tamil Nadu State Board (2020)

SSLC - Tamil Nadu State Board (2018)