Sangavi

Customer-focused and technically confident support professional with experience handling customer conversations, resolving issues, managing escalations and supporting day-to-day operations. Progressed from Customer Care Executive to Incharge at Aptronix, demonstrating ownership, leadership, reliability and strong attention to detail. Comfortable working with customer-support and collaboration platforms including Jira, Slack, Zendesk and Freshdesk, with working knowledge of SQL, Microsoft Excel, Word and PowerPoint.

Strong understanding of email and networking concepts including SMTP, POP3, IMAP, SSL and TLS. Brings a calm, professional communication style and a strong follow-through mindset suited to customer success and renewal teams. WHY I FIT THIS ROLE • Customer-first communication: Able to listen carefully, understand business needs, explain options clearly and create confident next steps.

• Renewal-ready mindset: Comfortable with structured customer follow-ups, value-focused conversations, escalation management and closing the loop on commitments.
• Technical understanding: Can communicate technical concepts in simple language and work effectively with support/technical teams.
• Quality & accuracy: Strong focus on clear documentation, organized records, professional emails and process adherence.
• AI-enabled productivity: Comfortable using AI tools such as ChatGPT to draft, summarize and improve customer-facing communication while checking outputs for accuracy.
• U.S. business-hours flexibility: Prepared to adapt working hours to support U.S.-based customers and teams.

Customer Care Executive → Incharge - APTRONIX

Customer service, technical support and operational coordination

• Handled customer interactions with empathy and professionalism, identifying concerns and providing clear, practical resolutions.
• Managed customer issues and escalations, coordinating with relevant internal teams and maintaining ownership until resolution.
• Used support and collaboration platforms such as Zendesk, Freshdesk and Slack to organize work, communicate updates and maintain continuity.
• Maintained accurate customer information, issue details, actions and follow-up requirements to support consistent service quality.
• Took on Incharge responsibilities, demonstrating accountability, organization, decision-making and dependable team support.
• Applied technical knowledge and troubleshooting skills to customer-facing situations while keeping explanations easy to understand.