Sangeeta Bala

Experience in Software Asset Management and Service Asset and Configuration Management Services industry. Proficient in interpreting licensing terms and conditions along with project handling, persuasive communication and presentation skills. Confident at executive levels and thrives in a result-oriented, time-pressured environment in both supervisory & independent roles.

Currently working with Intercontinental Exchange (ICE). To be a part of a professional organization that provides a challenging career opportunity, an environment that enhances learning and helps me in improving my skills.

Analyst II at Intercontinental Exchange (ICE) (2023-03 – Present)

Software Asset Management and License Management

• Responsible for Reviewing and creating Software models, adding Counter and Mapping for recording Software usage and compliance.
• Maintaining Software entitlement data for Compliance, Renewal and License Harvesting purpose.
• Creating ticket and requisitions for Procurement team for software license purchase.
• Renewing Software licenses.
• Coordinating with other departments when needed for Software license renewal/Purchase.
• Procuring software license as per user's requirement.
• Generate installation reports from Altiris and ServiceNow, comparing installation reports with active employees list and removing Softwares from Inactive users machine for license Harvesting and cost saving.
• Responsible for reviewing and working with Information Security Team for Banning the harmful and risky softwares from ICE.
• Submitting tickets for IT support and Information Security Teams for removal of harmful and risky softwares from user's machine.
• Educate Users about the harmful and risky Banned software, try to understand their requirement and help users to get alternative software.
• Revoking of licenses for inactive employees and updating data in the portals.
• Requesting quotes from vendors.

Consultant at Capgemini Technology Services India Limited (2019-02 – 2023-03)

Software Asset Management, Service Asset and Configuration Management

• Engaging in meetings and calls with clients in order to find the license information of application.
• Responsible for each and every licensed or licensable software used in connection to the delivery of the services, a relative license is purchased.
• Identify, control, record, report, audit and verify software assets.
• Provide License Management reports including: Software asset entitlement data, Software License Compliance, Contracts data related to software assets (Support, Maintenance, Subscription e.g.)
• Delivering monthly Software license reports.
• Managing the repository for purchase orders (PO's) and contracts as received from client.
• Managing purchased Software licenses.
• Highlight the variances.
• Monthly Software ordering.
• Ensuring all new CI's are added to the database.
• Entering and reporting (Status) modifications to CI's resulting from their activities.
• Comparing CMDB extract with data provided by client.
• Reporting any deviation detected in the IT infrastructure from the status and/or composition as registered in the CMDB.
• Coordinating configuration management issues with the other departments when needed.
• Identifying improvement opportunities within the department.
• Reviewing and maintaining CMDB to monitor and manage all the devices and assets.
• Ensuring that the CMDB is highly accurate, regularly updated, and available to associated processes in the order for it to be useful.
• Establishing and maintaining documentation of procedures, processes, and reports concerning assets and configuration management.
• Participate in the reconciliation of CMDB data.
• Support CM Manager in responding to project queries and requests.
• Preparing monthly capacity report.
• Notify responsible towers about highly utilized devices.
• Raise ticket for all highly utilized devices and assign it to responsible towers.
• Train others on Software Asset Management and Service Asset and Configuration Management.

Senior Process Executive at Cognizant Technology Solutions (2015-11 – 2019-01)

Software Asset Management, License Management, and Software Compliance

• Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.
• Understanding the various licensing options available for the different software products used in the organization.
• Identify savings opportunities for renewals, software licensing, and services.
• Eliminating unnecessary purchases by license Harvesting – unused software licenses assigned to other users who have requested them.
• Engaging in meetings and calls with internal users to find the license information of application.
• Reviewing vendor contracts to understand about software license metric and other agreements for software deployment in the Bank for effective license position as on date.
• Educate Users about Software Asset Management and advise them on licensing policies.
• Responsible for managing JetBrains - Resharper&PyCharm, Axure, Eviews, Tableau, Aqua Data, RStudio, Think Cell, Matlab requests, and license transfers.
• Proactively follow up and monitor progress of all outstanding issues until completion, and continually relay the status to the requestor.
• Responsible for Reviewing and approving all bulk software purchase and renewal requests.
• Provide guidance and training to software requestors on the software approval process.
• Run the Bank Tasks: Software License Fulfillment, License Key Management, Vendor Portal Management, Software Consultation Service, Software License Optimization.

MBA in Finance specialization and HR minor – Osmania University (2014)

B.COM in Commerce – Osmania University (2012)

12th (CBSE) in Commerce – Army Public School (2009)

10th (CBSE) in Science – Army Public School (2007)