Sangeeta Thakur

Tech Support Engineer with 9 months of experience in messaging and communication technologies, working with RCS, SMS, and WhatsApp Business API (WABA). Experienced in RCS client onboarding, technical troubleshooting, messaging delivery analysis, API-related issues, and platform support. With previous experience in backend technical support and a strong foundation in Python, SQL, Data Analysis, and AI/ML, I bring strong analytical thinking and problem-solving skills.

Tech Support Engineer at Virtuoso Netsoft Solution (2025-10 – Present)

• Providing technical support for RCS, SMS, and WhatsApp Business API (WABA) platforms.
• Handling RCS client onboarding, including technical setup, configuration, and onboarding support.
• Troubleshooting messaging delivery, API-related, and platform-level technical issues.
• Monitoring message delivery status, delivery failures, and messaging-related errors.
• Working with messaging workflows, templates, APIs, and platform configurations.
• Investigating root causes and coordinating with internal technical/engineering teams for resolution.

Backend Technical Support Executive at TaskUs India Pvt. Ltd. (2022-06 – 2024-11)

• Provided backend technical support for client applications and resolved service requests and system issues.
• Managed and analyzed support tickets to identify recurring backend issues and escalation trends.
• Worked with internal dashboards and tools to track performance metrics, customer data, and backend logs.
• Documented resolutions, followed SOPs, and collaborated with global support teams.
• Developed strong analytical thinking, attention to detail, communication, and problem-solving skills.

Bachelor of Computer Applications in BCA – Himachal Pradesh University (HPU) (2017 – 2020)