Sangeetha Aravind

Results-driven SAP Basis Consultant – Technical Analyst with 2+ years of extensive hands-on experience in SAP Basis Administration and HANA Administration within highly critical 24x7 production environments. Currently serving at HCL Technologies, Chennai, delivering end-to-end Basis support across DEV, QA, and PROD landscapes with an unwavering focus on system availability and customer satisfaction. Proficient in system monitoring, P1/P2 incident management, transport management (STMS & Rev-Trac), kernel upgrades, SPAM/SAINT, user & security administration, client management, and SAP HANA operations.

Demonstrates foundational knowledge of ITIL concepts, AWS, and Cloud Connector management. Excellent communicator, smooth team player, and quick learner — adaptable to new technologies and comfortable with both independent and collaborative work. Flexible for rotational shifts and ready to continue 24x7 support commitments.

SAP Basis Consultant – Technical Analyst - HCL Technologies - Chennai, India

(2022-01 - 2024-04)

• Delivered L1/L2 SAP production support across DEV, QA, and PROD landscapes in a 24x7 environment, ensuring SLA adherence and continuous high availability.
• Performed Day-to-Day Basis support activities — daily health checks, system dashboards, proactive monitoring of work processes, users, system logs, short dumps, and locks (SM50, SM51, SM66, SM21, ST22, SM12, SM13).
• Managed end-to-end transport movement Dev → QAS → PRD manually and via Rev-Trac tool; troubleshot import failures and sequencing conflicts using STMS.
• Handled P1/P2 incidents: performed initial Root Cause Analysis (RCA) and coordinated with ABAP, Functional, and DB teams for timely resolution within incident lifecycle SLAs.
• Applied ITIL concepts for structured incident, change, and problem management; resolved all tickets well within SLA commitments with consistently strong customer feedback.
• Executed planned downtime activities: stopped background jobs (SM37), performed SAP system start/stop via sapcontrol / startsap / stopsap (Linux), followed by post-start validation (SM51, SM50, SM66, SM21, ST22).
• Managed background jobs: scheduling (SM36), monitoring (SM37), failure analysis, and ensured SLA-based batch completion for business-critical processes.
• Administered users and roles (SU01, PFCG): creation, lock/unlock, password reset, role assignment, and resolution of authorisation issues.
• Performed client administration (SCCL, SCC9, SCC8, SCC5) and supported system refresh/copy activities including post-copy consistency checks.
• Implemented SAP Notes via SNOTE; executed SPAM/SAINT upgrades and support pack implementations with full pre/post validation.
• Performed kernel upgrades and hotfixes with validation and rollback readiness planning; maintained patch management standards.
• Conducted performance and workload analysis using ST03N and DBACOCKPIT — collected statistical records, activated traces, and recommended system optimisations.
• Monitored SAP HANA DB health — backups, alerts, log volume management, and basic HANA troubleshooting.
• Executed OS-level operations via Linux (SUSE) and PuTTY — log checks, file system monitoring, and sapcontrol commands.
• Utilised ServiceNow (SNOW), SPC Tool, and Remote Desktop Connection (RDC) for ticket resolution and remote system access.
• Maintained documentation, system profiles (RZ10, RZ11), and ensured audit and security compliance across all managed landscapes.
• Collaborated with cross-functional teams and third-party vendors, maintaining excellent customer satisfaction scores throughout tenure.

Bachelor of Engineering - Electronics & Communication Engineering (ECE) - Sri Sai Ram Institute of Technology (2021)