Sangeetha Kumari

Dynamic Pricing and Operation Executive with proven expertise at DGL Clearing and Forwarding and also Documentation executive at Airlift Transoceanic pvt ltd excelling in customer service and freight coordination. Skilled in preparing precise price quotations and optimizing shipping documentation, I effectively resolved operational issues, enhancing service performance and client satisfaction. Committed to delivering efficient solutions in fast-paced environments.

CUSTOMER SERVICE EXECUTIVE (PRICING & OPERATION) - DGL CLEARING & FORWARDING LLC

(2024-11 - 2025-01)

• Handle incoming customer inquiries via phone, email, or CRM tools related to pricing, shipments, and service support.
• Prepare and coordinate price quotations, tenders, and rate cards in collaboration with the pricing team.
• Assist with real-time updates, order tracking, service status, and issue resolution.
• Communicate with internal teams (e.g., Sales, Logistics, Finance) to ensure timely responses and accurate pricing.
• Follow up on quotations and pricing offers to convert leads and support account retention.
• Handle customer complaints professionally and escalate unresolved issues as needed.
• Coordinate day-to-day operations of air, sea, and land freight shipments (import/export).
• Prepare and verify all shipping documents including Bill of Lading, AWB, packing lists, invoices, and customs declarations.
• Liaise with carriers, shipping lines, transporters, and agents to ensure timely dispatch and delivery.
• Track and monitor shipments to ensure customer requirements are met.
• Ensure compliance with international shipping regulations, customs procedures, and company policies.
• Maintain regular communication with clients and provide updates on shipment status.
• Handle customer queries and resolve operational issues efficiently.
• Prepare daily/weekly reports on shipments, costs, and service performance.
• Optimize freight processes for cost-effectiveness and operational efficiency.

CUSTOMER SERVICE EXECUTIVE (DOCUMENTATION) - AIRLIFT TRANSOCEANIC PRIVATE LIMITED

(2021-11 - 2022-12)

• Preparing documents such as Shipping instruction, House bill of lading, Master bill of Lading, Automated Manifest System and Import Security Filing.
• Provided Export clearance for shipments based on country requirements.
• Researched and planned the most appropriate route for a shipment.
• Communicated effectively with clients and responding to their requirements.
• Communicated with shipper, consignee through email and phone calls.
• Preparing Invoicing and providing freight rate to customers.

MBA - Finance and Logistics - Wisdom School of Management (2020-04)

B.COM - CA - Nehru Arts and Science College (2016-05)

HSC - Viswadeepthi Matriculation Hr.Sec School (2013-04)

SSLC - Viswadeepthi Matriculation Hr.Sec School (2011-04)