Packaged App Development Senior Analyst at ACCENTURE (2023-06 – Present)
Working on various EPIC solutions (EMR) for healthcare administration and billing modules with US HIM operations team coordination.
- Working on various EPIC solutions (EMR) for Deficiency Tracking, Release of Information, Hospital coding, Identity & HIM Administration
- Hands on experience on Professional Billing and Hospital Billing Modules
- Co-ordinating with US HIM operations team to understand and fulfill the business requirement
- Troubleshooting and analyzing issues/requirements submitted by the clients through incidents and tasks
- Resolving the issue by modifying the build/configurations by following the protocols
- Handling go-live during upgrades & supporting production issues/requirements submitted by the clients
- Handling critical and high priority incidents on priority
- Training and mentoring the new joiners and the analysts in the team
- Handling transcription fatal and non-fatal transcription errors for uninterrupted provider workflow
Business Technology Analyst at DELOITTE USI (2021-06 – 2023-06)
Working on EPIC solutions for healthcare administration with focus on troubleshooting and client support.
- Working on various EPIC solutions (EMR) for Deficiency Tracking, Release of Information & HIM Administration
- Troubleshooting and analyzing issues/requirements submitted by the clients
- Resolving the issue by modifying the build/configurations by following the protocols
- Handling go-live, escalations during upgrades & supporting production issues/requirements submitted by the clients
- Communicating with the clients and providing resolutions as necessary
- Adhering to SLA and resolving issues within SLA
CS Associate at AMAZON DEVELOPMENT CENTRE INDIA PVT LTD. (2020-09 – 2021-06)
Customer support and issue resolution using internal applications.
- Resolving the issues reported by customers using the internal applications
- Interacting with customers to understand their requirements and resolve the problems reported by them
Revenue Cycle Specialist/Medical Billing Specialist at CERNER HEALTHCARE SOLUTIONS PRIVATE LIMITED (2018-08 – 2019-11)
Working on CERNER Millennium solutions for revenue cycle management and medical billing operations.
- Working on various CERNER Millennium solutions of Revenue Cycle (CPM, CPDI, etc.)
- Responsible for recording the payment made by the patient and insurance company on behalf of the facility
- Capturing the denials with specific codes and analyzing the credit balance by calling the payer
- Capturing payments and denials as per the EOB
- Passing the denials to the AR team after segregation of payments and denials
- Analyzing the scenario of denials and reducing the manual work of Accounts Receivable by following certain company protocols
- Calling the clients on regular basis for approvals/denials/clarifications
- Incorporating changes in the build as necessary
Business Analyst/Process Associate at TATA CONSULTANCY SERVICES (2017-01 – 2018-07)
Business analyst in master data management with focus on material coding for automotive industry.
- Business Analyst in master data management
- Responsible for coding materials (MATERIAL CODING) for the GM plants located in North America
Intern at KARNATAKA SILK INDUSTRIES CORPORATION (2015-08 – 2015-09)
Internship in finance and maintenance department record management.
- Worked with the Finance section and maintenance department to efficiently manage their records
