Saniya Saneer

Dedicated and customer-oriented Hospital Administration Diploma holder with experience in guest relations, front office operations, and patient coordination. Skilled in delivering exceptional patient service, managing appointments, handling inquiries, maintaining accurate records, and ensuring smooth day-to-day administrative operations. Strong communication and interpersonal skills with the ability to build positive relationships with patients, healthcare professionals, and visitors.

Committed to providing compassionate support, maintaining confidentiality, and contributing to an efficient, patient-centered healthcare environment.

FRONT OFFICE EXECUTIVE - GERMAN SPECIALTY DIAGNOSTICS CENTRE - KERALA, INDIA

(2025-01)

• Greeted and assisted patients and visitors in a professional and courteous manner.
• Managed patient registration, admissions, and appointment scheduling.
• Verified patient information and maintained accurate medical and administrative records.
• Maintain and update customer records in the CRM system.
• Coordinated with doctors, nurses, and other departments to ensure smooth patient flow.
• Process transactions, payments, and account updates accurately
• Maintained confidentiality of patient information in accordance with healthcare policies.

HOSPITAL ADMINISTRATION TRAINEE - ASTER MIMS HOSPITAL - KANNUR, KERALA, INDIA

(2024-01 - 2025-12)

• Assisted with the daily administrative operations of the hospital to ensure smooth workflow.
• Maintained and updated patient records while ensuring confidentiality and accuracy.
• Assisted the front office in welcoming patients and visitors and responding to inquiries.
• Assisted in preparing reports, maintaining files, and completing administrative documentation.
• Learned and followed hospital policies, procedures, and quality standards.
• Participated in departmental meetings, training sessions, and quality improvement initiatives.
• Performed general administrative duties, including data entry, filing, photocopying, and document management.

PHARMACY DEPARTMENT - ASTER MIMS HOSPITAL - KANNUR, KERALA, INDIA

(2024-01 - 2025-12)

• Assisted pharmacists with daily pharmacy operations and administrative tasks.
• Received, checked, and organized medicines and medical supplies.
• Labeled, packaged, and arranged medications according to hospital procedures.
• Assisted with billing, data entry, and pharmacy record maintenance.
• Responded to patient and staff inquiries professionally and referred clinical questions to the pharmacist.
• Assisted in dispensing medications under the supervision of a licensed pharmacist.
• Followed hospital policies, medication safety standards, and confidentiality requirements.

HEALTH CHECK-UP DEPARTMENT - ASTER MIMS HOSPITAL - KANNUR, KERALA, INDIA

(2024-01 - 2025-12)

• Assisted in coordinating health check-up appointments and patient registrations.
• Guided patients through health screening procedures and departmental processes.
• Prepared and verified patient records before scheduled health check-ups.
• Coordinated with doctors, nurses, laboratory, radiology, and other departments to ensure timely completion of health packages.
• Scheduled diagnostic tests and follow-up consultations as required.
• Maintained accurate documentation and updated patient information in hospital records.
• Contributed to delivering a positive patient experience through courteous and professional service.

DIPLOMA IN HOSPITAL ADMINISTRATION - Hospital Administration - Ignite Skill Academy (2024-01 - 2024-12)