Sanjai Kashyap

I am an experienced Collection Officer with a strong background in debt management and customer relations. With nearly two years at HDB Finance and currently at HDFC Bank, I excel in communication, negotiation, and analytical skills. I am dedicated to achieving collection targets and resolving customer issues, making significant contributions to financial efficiency and growth

Senior Collection Executive - HDFC Bank

(2025-12)

• Debt Recovery: Contacting delinquent customers, conducting field visits (if applicable), and recovering overdue payments/NPAs (Non-Performing Assets).
• Negotiation & Strategy: Developing collection strategies, negotiating payment terms, and creating customized repayment plans.
• Account Management: Managing a portfolio of high-value or complex accounts, resolving complex billing issues, and processing adjustments.
• Reporting & Documentation: Maintaining detailed records of all interactions, preparing reports for management, and ensuring data accuracy.
• Leadership/Mentorship: Potentially guiding junior officers, escalating critical cases, and providing advice on the debt recovery process.

Collection Executive - HDFC BANK

(2023-06 - 2025-12)

• Customer regular follow-up and payment recovery
• Delinquent customers telephonic and face-to-face interaction overdue amount collect
• Daily collection reports maintain and update to higher management
• Collection targets achieve and zero customer complaints
• Monthly collection targets consistently achieve
• Connect to Agency's FOS and Supervisor take Follow up and Help Him Crack the Case

Collection Executive - HDB Finance Pvt Ltd

(2021-10 - 2023-06)

• Customer regular follow-up and payment recovery
• Delinquent customers telephonic and face-to-face interaction overdue amount collect
• Daily collection reports maintain and update to higher management
• Collection targets achieve and zero customer complaints
• Monthly collection targets consistently achieve
• Connect to Agency's FOS and Supervisor take Follow up and help Him Crack the Case

High school - UP Board

Intermediate - UP Board

Graduation - Kanpur University