Sanjana Singh

Infrastructure and Data Protection Engineer with 4 years of continuous enterprise IT experience supporting storage, backup, disaster recovery and virtualization environments. Experienced with VMware vSphere, ESXi, vCenter and vMotion, along with Dell EMC VNX/VNXe/Unity storage, SAN/NAS, Fibre Channel, iSCSI and RecoverPoint. Strong experience in L2 production support, incident management, infrastructure troubleshooting, performance analysis, backup/restore, DR operations, RCA and SLA-driven support.

Working knowledge of Windows/Linux infrastructure concepts, networking and Azure infrastructure. Well suited to virtualization and infrastructure support roles requiring collaboration with network, security and application teams.

Infrastructure & Virtualization Support Engineer at Capgemini (2022-01 – Present)

• Provide L2 production support for enterprise infrastructure, virtualization, storage, backup and data protection environments across global clients.
• Support VMware vSphere environments involving ESXi and vCenter, including VM storage/connectivity troubleshooting and virtualization-related incident resolution.
• Support virtual machine backup, restore and recovery activities and coordinate with infrastructure teams during critical incidents.
• Troubleshoot infrastructure and performance-related issues across compute, storage, virtualization and network connectivity layers.
• Support Dell EMC VNX and VNXe storage environments, including LUN provisioning, host mapping, Fibre Channel connectivity and zoning.
• Troubleshoot SAN/NAS, Fibre Channel and iSCSI connectivity issues affecting virtualized workloads and enterprise applications.
• Monitor backup jobs, investigate failures, perform restore operations and support business continuity and disaster recovery activities.
• Support RecoverPoint replication environments and assist with replication monitoring, recovery activities and data integrity checks.
• Perform incident investigation, performance troubleshooting and root cause analysis for escalated infrastructure and storage issues.
• Monitor and troubleshoot DNS, DHCP, VPN and TCP/IP connectivity issues in coordination with network and infrastructure teams.
• Support capacity and operational activities for storage and virtual infrastructure, including identifying resource and performance concerns.
• Collaborate with engineering, network, security and cross-functional teams to resolve high-priority incidents within SLA timelines.
• Maintain technical documentation for incidents, troubleshooting procedures and operational handoffs to higher support tiers.
• Apply infrastructure knowledge to Azure virtual machines, storage, backup/DR and networking concepts.

Bachelor of Technology (B.Tech) in Electrical Engineering – Rajkiya Engineering College, Banda (2018-01 – 2022-01)