Sanjay Natekar

Dynamic Sales & Operations Leader with 18+ years of experience in client acquisition, revenue growth, customer relationship management, and high-performance team leadership. Strong background in consultative selling, negotiation, stakeholder management, and closing high-value transactions. Seeking to transition into Dubai Real Estate market leveraging strong sales acumen and client-focused approach.

Team Leader – Operations at Concentrix (2025-06 – Present)

• Lead 22 associates driving performance targets (NPS 85%+), manage escalations, performance metrics, and SLA adherence

Team Leader – Background Verification at Sterling Solutions (2022-05 – Present)

• Managed 22-member team, improved productivity by 20%, reduced TAT by 15%, ensured compliance & documentation accuracy

Customer Advisor at Skechers (2019-04 – 2022-04)

• Handled escalations, achieved 95% resolution rate, improved customer retention and upselling performance

Owner / Manager at Apparel Business (2015-10 – 2019-02)

• Managed sales, vendor negotiations, inventory & marketing
• Achieved 30% revenue growth and 40% customer base expansion

Assistant Manager – Marketing & Sales at ABEC Pvt Ltd (2013-09 – 2015-10)

• Generated new business including Indian Oil (India & Gulf), increased participation revenue by 20%

Team Leader – IT Sales at Clearpath Technology (2011-05 – 2013-08)

• Led team achieving 120% of targets, improved conversion rates by 15%

Financial Advisor at TCS (2006-04 – 2011-05)

• Managed credit card portfolio accounts, achieved 90% FCR and improved retention by 20%

Bachelor of Commerce – Manipal University