Sanjay Raghav

• Do quality Audits in order to find any scope of improvement and provide feedback to agents.
• Participate in internal and external calibrations
• Good and Bad call/chat listening sessions
• Compliance Audits and share feedback
• DSAT analysis, RCA analysis, and 3rd level defect analysis 
• Dip checks 
• PSB sessions
• Quality sessions for new hires

Worked as QA with HCL tech from June 2017 to Jan 2023

BE from DBRAU, Agra in 2006