Circle Incharge - Intellismart Infrastructure Pvt Ltd. - Shahjahanpur
(2026-02-23)
- Managing manpower about more than 150 which are involved in Smart Meters Installations.
- DT Smart meters' installations in different locations of Shahjahanpur & other locations
- Meetings & laisoning with MVVNL officials time to time.
- Tracking of Smart meters' availability & procurement in advance for smooth management.
CEM (Customer Experience Manager) - Bharti Airtel Services Ltd.
(2023-12 - 2026-01-23)
- Managing all Zonal Network operational activities.
- Ensuring Network uptime with managed & follow up with our field Engineer, Toco partners.
- Regular follow up & tracking of regular active alarms & its rectifications.
- Regular meeting with Toco partners for resolutions of worst sites for better up time
- Co-ordination with business team for resolutions of complaints & update.
- Preventive and corrective maintenance of OFC routes with vendors, ensuring minimum downtime and SLA adherence.
- fiber route mapping, link redundancy planning, and escalation management.
Operation lead - Ericsson India Pvt. Ltd
(2023-06 - 2023-11)
- Managing all Network operational activities & supporting worst Zone for better Network & uptime.
- Ensuring Network uptime with managed & follow up with our field Engineer, Toco partners.
- Regular meeting with Toco partners for resolutions of worst sites for better up time.
Operation Lead - Arceus Infotech Pvt. Ltd - Kanpur
(2020-09 - 2023-05)
- End-to-End Operations Leadership: Led the complete operational lifecycle of the Kanpur Smart City Project involving more than 400+ critical city assets and ICT systems.
- Ensured 24×7 uptime and availability of all integrated smart infrastructure components.
- CCTV Surveillance System: ~500+ high-definition IP cameras (PTZ, Dome, Fixed) across key city points for public safety and law enforcement.
- VSMD (Variable Sign Message Display): Managed real-time digital message boards for citizen information and traffic alerts.
- PA-ECB (Public Address & Emergency Call Box): Ensured seamless emergency communication connectivity and functionality across all junctions.
- EMS (Energy Management System): Monitored and controlled power utilization across Smart Poles and infrastructure for energy efficiency.
- Citywide Wi-Fi: Maintained access points, authentication, and service uptime across key public zones.
- ITMS (Intelligent Traffic Management System): Coordinated signal optimization, vehicle detection, and violation monitoring for traffic discipline.
- ATCS (Adaptive Traffic Control System): Enabled automated signal timing adjustments based on real-time vehicle density data.
- Managed daily operations of the Integrated Command & Control Centre (ICCC), integrating all subsystem dashboards, video walls, and monitoring platforms.
- Coordinated Data Centre operations ensuring redundancy, network stability, and system health monitoring.
- Supported various departments — Traffic Police, Nagar Nigam, Fire, and Emergency Response teams — through ICCC dashboards.
- Supervised the citywide optical fiber network connecting all Smart City nodes, cameras, and command centers.
- Led preventive and corrective maintenance of OFC routes with vendors, ensuring minimum downtime and SLA adherence.
- Handled fiber route mapping, link redundancy planning, and escalation management.
- Managed multiple vendor interfaces (OEMs, software providers, and local contractors) for timely fault resolution, material replacement, and software patch updates.
- Ensured smooth coordination between Arceus, Tech Mahindra, Kanpur Smart City Ltd. (KSCL), and field execution teams.
- Implemented regular SLA and KPI tracking dashboards for uptime, latency, video feed health, and incident response.
- Submitted periodic operational reports, preventive maintenance schedules, and exception logs to KSCL and Tech Mahindra.
- Led a multidisciplinary team of field engineers, NOC operators, and control room staff across ICCC and remote field locations.
- Conducted training, shift scheduling, and skill development sessions to ensure operational readiness.
- Coordinated with city administration and emergency agencies during critical events (e.g., traffic diversions, public gatherings, accidents) via ICCC.
- Maintained real-time monitoring dashboards and ensured rapid response through integrated communication systems.
CMP Operation Lead (Sr. Manager) - Reliance Corporate IT Park (JIO) - Faizabad
(2018-02 - 2020-08)
- Involved in all types of operation activity in CMP Faizabad like from project handover till NWA maintain & its all operation activity. Also involved day to day with SP partners to maintain all KPIs.
- Maintaining NWA of all BTS (EnodB) sites, Small Cell sites (ID & OD), Wi-Fi (College & Non College).
- Monitoring & clearing all type of SA alarms, Fluctuations, on daily basis on routine work.
- Maintaining all Infra, equipment & active equipment like AG1, AG2 & transport.
- Involved in operation of all MW & router its availability activity.
- Diesel filling & Its filling plan (Beat Plan) & its monitoring on daily basis.
- EB bill clearing & monitoring on daily basis to avoid disconnections.
- Owner Issues, Field & EMG issues follow up & resolution with concern team for smooth operation.
- Fiber activity from project handover to Operation activity with management & its deployment.
- Execution of M2F whenever fiber feasibility done.
- Maintaining fiber cut SLA in terms of MTTR.
- Monitoring of route visit of fiber route of all patrollers & its daily routine work.
Operation Lead - Tata Communication Transformation Ltd.
(2015-11 - 2018-01)
Have worked on all types of Txn and BTS Eqpts having involved on activities like planning, commissioning, operations & maintenance deployed in telecom networks of different OEMs Txn and RF equipment installed in networks run by various services providers in the country.
- Managing the complete range of project activities right from planning, implementation and handing over to operations team.
- Carrying out advance planning for resource mobilization, manpower deployment and rendering technical support; ensuring the execution of projects within time, cost & budgetary parameters.
- Infra Operation support from circle to all Clusters.
- Infra NWA monitoring with proper RCA & rectifications.
- Regular meetings with different IP for rectifications of Infra faults.
- Infra fault tracking & closer.
Team lead Infra - Tata Teleservices Ltd.
(2013-07 - 2015-11)
- Managing Infra up follow up with all IP partner for better Network uptime.
- Managing infra-availability of all MSC & its compliances.
- Managing multiple Venders for ensuring safety compliances, & Operation without any disruptions.
Cluster Head - Tata Teleservices Ltd. - Gorakhpur
(2010-08 - 2013-07)
- Looking after overall network performance for CDMA & GSM of Gorakhpur Zone which having 16 districts.
- Responsible of E2E delivery for other operator Uninor'.
- Also responsible of O/M activity for Uninor' at E1 level up to site end.
- Looking overall network delivery & O/M activity for EBS Customer like Tulip, Sify, Den, M & M e.t.c.
- Network up gradation like media up gradation, Ring planning & Closing.
- Cost optimization work as opex saving as switching OFF unwanted elements, dismantling unwanted Hops & other optimization work as company need.
- Co-ordinating with NSN, Viom & Sales team for better N/W availability.
Asstt. Manager - Tata Teleservices Ltd. - Gorakhpur
(2007-12 - 2010-07)
- Operation & maintenance of BTS (ZTE, Huawei).
- Maintenance & commissioning of 15 GHz & 18GHz Microwave link (Ceragon).
- Coordinating with Viom & other IP for Infrastructure Maintenance.
- Responsible for Preventive maintenance of whole network Element.
- Restoration of OFC/MW/MUX/ and Last Mile Fault of all sites of Gorakhpur Zone.
- ALCATEL MUX (1660, 1662, 1642) Installation, Commissioning, & Maintenance.
Project Co-ordinator - Ericsson India Ltd - UP East
(2007-06 - 2007-12)
Working as an Implementation & Project Co-Ordinator in Ericsson India Ltd. UP East for Bharti Airtel Project with responsibility of BTS Project Roll out, Implementation, Planning, Leading & mobilizing team of BTS Engineers besides coordinating with BTS Vender.
Sr. Engineer (O & M) - Icomm Tele Ltd. - Chhattisgarh
(2002-05 - 2007-05)
Icomm is fast growing Telecom Company. While working with the company I have following responsibilities:
- Operation & Maintenance of CDMA N/w for BSNL in Chhattisgarh.
- Site survey for the Installation of CDMA Infra Project for BSNL in Chhattisgarh.
- Installation & Commissioning of CDMA BTS & BSC (ZTE Make) for BSNL in Chhattisgarh.
- Supervised the tower project (RTT, GBT) for Tata Tele Services.
Engineer - ARM Ltd.
(1998-05 - 2002-04)
- Installation & Commissioning of 2Gz. Micro-Wave Radio for BSNL.
- Operation & Maintenance of 2Gz. Micro-Wave Radio for BSNL.
- Installation & Commissioning of 2Gz. Micro-Wave Radio with Mux for TATA Telecom in MOD Project (Defence)
- Operation & Maintenance of 2Gz. Micro-Wave Radio with Mux for TATA Telecom
Asstt. Engineer - ARM Ltd.
(1995-11 - 1998-04)
Responsibilities were
- Operation & Maintenance of MARR equipment like 2/15 ,4/36 in VHF & UHF Range for BSNL.
- Operation & Maintenance of point-to-point communication like SCRT, 2/2, 4/4 in VHF Range.
