Sanjay Yadav

IT Asset Management and Technical Support professional with 18+ years of experience in IT Asset Management, Infrastructure Operations, and Technical Support. Experienced in managing the complete IT asset lifecycle, including acquisition, deployment, inventory management, maintenance, physical verification, reconciliation, transfer, decommissioning, and disposal. Skilled in IT infrastructure support, asset tracking, documentation, operational reporting, and compliance.

Proven ability to coordinate with technical teams, vendors, procurement, finance, and business stakeholders to maintain accurate asset records, optimise asset utilisation, ensure operational efficiency, and support audit requirements.

Asset Manager – IT Operations (Technical Specialist – Cloud & Infra Engg) - Birlasoft Limited

(2019-03 - 2026-07)

Manage complete lifecycle of IT assets using Service Now Hardware Asset Management (HAM).

• Handle on boarding, off boarding, Asset allocation, and de-allocation processes.
• Create Asset IDs and maintain accurate asset records.
• Coordinate procurement activities including PR, PO, GRN, on SAP portal and vendor payments.
• Manage damaged asset replacement and repair and Insurance process and track warranties, and renewals of IT Assets.
• Handle employee exit clearance and No-Dues process through SAP.
• Coordinate asset movement across locations.
• Perform Physical Asset Verification (PAV) and maintain audit compliance.
• Generate weekly and monthly MIS reports.
• Track absconding employee assets and follow-up for recovery with HR department & Manager and accounts department.
• Support end users through Service Now hardware requests tools.
• Manage transfer checklist and IT clearance activities over on SAP plate form tools on daily basis.
• Monitor released assets for purging activities.
• Barcode/QR Code and Asset Card Sticker printing and tagging on IT Assets of end users under in Associate activities.
• Managed e-waste disposal documentation and maintained Pollution Control Board acknowledgements/certificates from authorized recyclers.
• Executed daily physical verification and barcode/QR code scanning of end-user IT assets using IT-Ages, reconciling asset records with Service Now HAM in coordination with the Company Security team to ensure asset accountability and inventory accuracy.

Customer Support Engineer - KPIT Technologies limited

(2014-03 - 2019-03)

Asset Inventory Management on Asset Tracker tool & Handling Complete Asset lifecycle

• Managed IT asset allocation, de-allocation, and inventory lifecycle updates using asset tracking tools, ensuring accurate records, traceability, and compliance.
• Assist in the procurement process by creating purchase requisitions and purchase orders.
• Provide administrative support to the procurement team and respond to procurement-related queries.
• Managing Donation process of IT Asset to Authorised NGO for company CSR Activity.
• Managing Risk Management process of lost and Stolen IT Asset.
• Maintained asset records, device ownership details, and Asset hardware lifecycle information.
• Coordinated with internal teams and vendors for hardware repair, replacement, and technical issues.
• Managed IT asset allocation, de-allocation, and inventory updates using asset tracking tools.
• Performed hardware upgrades, preventive maintenance, and system health checks.
• Installed, configured, and maintained Windows operating systems, applications, and IT peripherals.
• Provided onsite and remote technical support for desktops, laptops, printers, and end-user computing devices.
• Diagnosed and resolved hardware, software, and network-related incidents within defined SLA timelines.
• Managed installation, configuration, and support of business applications as per user requirements.
• Supported user account setup, system access, and basic network connectivity issues.
• Provided antivirus installation, updates, and endpoint security support.
• Ensured customer satisfaction through timely resolution and effective communication.

Executive / Support Engineer - Sparta Infotech India Pvt. Ltd.

(2012-08 - 2014-03)

• Provided technical and operational support and resolved day-to-day issues.
• Monitored equipment performance, maintenance, and uptime.
• Maintained asset, service, and technical records.
• Coordinated with vendors and internal teams for repair and maintenance.
• Supported installation, troubleshooting, and preventive maintenance.
• Prepared technical reports and maintained required documentation.
• Supported audits, asset verification, and compliance activities

Customer Support Engineer - iGATE Global Solutions

(2007-12 - 2012-07)

Previously worked as Customer Support Engineer on the Domino's Project, Hindustan Coca-Cola Beverages Pvt. Ltd and New Holland Fiat India Pvt. Ltd on client side.

• Provided technical support and troubleshooting to customers and resolved service-related issues.
• Handled customer queries, complaints, and service requests within defined timelines.
• Diagnosed technical problems and coordinated with internal teams for effective resolution.
• Conducted installation, testing, maintenance, and basic troubleshooting of equipment/systems.
• Maintained accurate service records, customer details, and technical documentation.
• Coordinated with field engineers, vendors, and other departments for timely issue resolution.
• Monitored service requests and followed up until closure to ensure customer satisfaction.
• Prepared service reports and supported preventive and corrective maintenance activities.

M.Sc. - Electronics - C.S.J.M. University, Kanpur (2005)

B.Sc. - Physics & Mathematics - C.S.J.M. University, Kanpur (2003)

Intermediate - U.P. Board (1999)

High School - U.P. Board (1997)