Sanjeev Kumar R

Operations Executive with 3 years of experience in Operations, MIS Reporting, Customer Support, and Data Analysis. Skilled in SQL, Power BI, Advanced Excel, and Google Sheets with hands-on experience in dashboard development, KPI reporting, data validation, process improvement, and stakeholder coordination. Strong analytical mindset with a proven ability to deliver data-driven insights and improve operational efficiency.

Operations Executive - LMES Academy - Chennai

(2024-01)

• Managed and maintained operational data for 12,000+ student enrollments with high accuracy.
• Developed MIS reports and dashboards for tracking student progress, revenue, and operational KPIs.
• Performed data cleaning, validation, reconciliation, and reporting analysis.
• Generated daily, weekly, and monthly management reports for business decision-making.
• Collaborated with cross-functional teams to resolve operational issues and improve workflows.
• Utilized Advanced Excel and Google Sheets to automate reporting and reduce manual effort.

Customer Support Associate - Sutherland Global Services Pvt. Ltd.

(2022-04 - 2022-10)

• Handled customer queries and account-related issues while maintaining service quality standards.
• Performed account verification, data validation, and compliance checks.
• Coordinated with multiple teams for issue resolution and customer satisfaction.
• Prepared reports and tracked issue trends to support process improvements.

Bachelor of Computer Science - Computer Science - SRM University Chennai