Part-Time Bookkeeper
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B.Com graduate and certified bookkeeper providing bookkeeping services to small business clients in the US and UK.
QuickBooks Online ProAdvisor certification (Level 1 & 2), Xero Advisor certification, QuickBooks Online Payroll certification, and a US Executive Bookkeeping certification (90% score), with a US Income Tax certification in progress. Delivers bank reconciliations, accounts payable/receivable, payroll processing, expense tracking, and financial reporting for small business clients. Brings a zero-error, detail-driven work ethic developed over several years in high-volume customer service and operational reporting roles at Reliance PPM Services, Flipkart, and Accenture — roles that were not bookkeeping positions but built strong habits in data accuracy, auditing, and structured reporting.
Proficient in Google Workspace and uses AI tools (Claude, ChatGPT, Google Gemini) to streamline bookkeeping workflows.
Part-Time Bookkeeper at Freelance (2026-01 – Present)
Manages full-cycle bookkeeping for small business clients using QuickBooks Online (QBO) and Tally ERP-9, including recording transactions, maintaining the chart of accounts, and tracking expenses. Performs bank and credit card reconciliations, processes invoices, and manages accounts payable/receivable to keep financial records accurate and current. Prepares monthly financial summaries and reports to support client business decisions and cash flow visibility, while leveraging AI tools (Claude, ChatGPT) to draft client-facing financial communications and streamline repetitive bookkeeping tasks.
Coordinates document sharing and client reporting via Google Workspace (Drive, Sheets, Docs, Gmail).
Customer Service Associate, Operations Reporting at Reliance PPM Services Ltd (2023-07 – 2025-07)
Supported daily and monthly operational reporting alongside core customer service duties, converting raw data into actionable insights for leadership. Audited 100+ process records per cycle as part of quality checks, flagging discrepancies and enforcing compliance standards. Selected as Subject Matter Expert (SME) for 10+ onboarding batches, training new hires on SOPs and data accuracy standards, and maintained an A+ performance rating through consistent precision in analytical and reporting tasks.
Customer Service Associate, Escalations & Refunds at Flipkart (2023-07 – 2023-07)
Handled customer-reported billing and refund queries, resolving payment discrepancies with 95% accuracy. Processed end-to-end refund cases, coordinating with the finance team to close out transaction mismatches, and gained hands-on exposure to reconciliation and billing data through daily refund escalation work.
Service Associate, Data & Reporting Support at Accenture (2020-07 – 2022-07)
Provided customer service support on Meta (Facebook/Instagram) accounts while contributing to high-accuracy, data-driven verification projects. Processed high-volume data with zero-error tolerance daily, strengthening core Excel and analytical capabilities, and supported structured daily and monthly performance reporting for cross-functional teams alongside core support duties.
Bachelor of Commerce in Accounting and Finance – Bangalore University (2017-04 – 2020-09)
