AWS Cloud and network Service Delivery Manager
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I am a highly experienced IT Operations and Service Delivery professional with 14 years of expertise in managing AWS cloud infrastructure, network services, and end-to-end service delivery. Skilled in leading cross-functional teams, implementing AWS solutions, and ensuring the timely and efficient delivery of services in a dynamic environment.
End-to-end delivery of AWS-based solutions, ensuring high availability and scalability of cloud infrastructure for enterprise clients. Managed a team of 18 engineers, overseeing daily cloud operations, incident resolution, and optimization of AWS services. Designed and implemented disaster recovery plans using AWS services, reducing recovery time by 30%.
Worked closely with the client management team to ensure that SLAs were met and exceeded for all AWS-based services. Automated routine cloud infrastructure tasks using Terraform and AWS Lambda, improving operational efficiency by 25% Monitored AWS costs and optimized resource allocation, resulting in a 20% reduction in monthly cloud expenses. Prepared and presented monthly service delivery reports to senior leadership, highlighting key metrics, issues, and improvements.
Implemented change management and incident management processes aligned with ITIL, ensuring the timely resolution of AWS related incidents. Led customer-facing meetings to provide status updates, resolve service-related issues, and optimize AWS service delivery. Support customers to migrate on-prem setup to AWS Cloud.
Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment. Monitor brand consistency across marketing channels and materials.
