Sanket Khedekar

Detail-oriented ERP Assistant with nearly 2 years of hands-on experience supporting ERP and hospital management systems in healthcare and retail environments. Proficient in incident management, application troubleshooting, system monitoring, and end-user support. Strong ability to diagnose technical issues, maintain system uptime, and collaborate with cross-functional teams to deliver reliable IT support services.

ERP Assistant at Pink Pharmacy Services Pvt. Ltd. (2024-04 – 2026-01)

• Provided technical and functional support for ERP and hospital management applications used in daily business operations.
• Monitored ERP systems to ensure smooth transaction processing and minimize downtime.
• Troubleshoot application errors and coordinated with vendors and internal teams for timely issue resolution.
• Supported HinaiWeb hospital management system to maintain accurate patient data and reports.
• Assisted 40+ end-users in resolving technical issues and reducing downtime, improving productivity and system adoption.
• Maintained documentation of recurring issues and solutions to streamline future troubleshooting.

Bachelor of Engineering in Computer Engineering – Gharda Institute of Technology, Lavel (2019 – 2022)