Sankha Subhra Paul

Detail-oriented Operations Specialist and Automation Expert with 13 years of experience in high-volume management and financial reconciliation. Expert in Business Process Automation (BPA) using VBA and AI integration to optimize workflows. Proven track record in the insurance sector for streamlining back-office administration and enhancing departmental efficiency by up to 40%.

Senior Operations Specialist / Office Assistant - Life Insurance Corporation (LIC) - Bardhaman, India

(2013-01)

• Process Automation: Developed custom VBA-based reporting tools, significantly reducing manual processing time for monthly executive reviews.
• Data Operations: Manage high-pressure reconciliation of medical billing and sensitive financial records with 100% accuracy.
• Digital Transformation: Led the transition of legacy manual documentation into searchable digital databases using OCR and cloud-based tools.
• Workflow Coordination: Act as the primary departmental liaison for central zone submissions, ensuring seamless document processing and compliance.

Automation & Operations Lead - The Tasty Trip (Family Business) - Bardhaman, India

(2026-01)

• Custom CRM Architecture: Designed and implemented a proprietary automated CRM tool using Visual Basic for Applications (VBA) to manage end-to-end business cycles.
• Efficiency Gains: Reduced administrative overhead by 40% through automated invoice generation and real-time sales dashboards.
• Scalability: Automated inventory tracking and customer billing alerts to support business scaling and outstanding balance management.

Customer Service Executive - Tatwa Technologies Ltd - Bardhaman, India

(2011-04 - 2011-12)

• Resolved complex inquiries regarding billing and order status while maintaining rigorous follow-up protocols.

Bachelor of Arts (B.A.) - Burdwan Raj College (University of Burdwan) (2012-08) India

Diploma - Computer Hardware Maintenance & Networking - Pranavananda Youth Computer Training Center (2013-01) India