Sanskriti Kesharwani

Currently serving as a Team Leader. Possesses strong knowledge of Microsoft PowerPoint, Word, and Excel; Google Sheets, Docs, and Slides; onscreen presentation tools; and design of templates, posters, and brochures. Leads a team in managing daily reporting and work activities.

Evaluates and improves documents, ensuring correct verification, formatting, editing, and branding, while maintaining an accuracy above 99%. Enhances daily reporting processes through collaboration with business partners. Understands file management and multi-level communication to identify issues related to incoming requests.

Results-driven individual with extensive experience in client handling and problem-solving. Strong communication, analytical, and negotiation abilities to maintain smooth communication with clients and management. Highly analytical with demonstrated talent for identifying and streamlining complex operational processes.

Team Leader - WNS Global Services

(2024-05)

Process: BCG (Document production). Works with various templates and conducts quality checks. Leads a team in managing daily reporting and work activities.

• Works with various templates, including on-screen presentations, Google Slides, Google Docs, Google Charts, and Google Sheets.
• Designs presentations according to client requirements.
• Uses Microsoft PowerPoint, Adobe Acrobat (PDF), Excel, and Word for presentations.
• Formats and edits professional documents and presentations for clients according to their requirements.
• Ensures files are completed while meeting specified accuracy targets.
• Conducts quality checks of files processed by team members.
• Estimates time and resources needed for client requests.
• Demonstrates excellent client-facing skills.
• Possesses excellent written and verbal communication skills.
• Conducts daily team meetings to discuss tasks, challenges, and process changes, with a focus on error prevention.
• Trains team members on various activities and used macro tools for file formatting.
• Establishes work procedures and processes that support company and departmental standards and directives.
• Initiates the Monthly Incentive Plan (MIP) for the team based on performance.
• Responsible for ensuring all team members receive cross-training and refresher training.
• Tracks leave, timesheets, and attendance of team members.
• Maintains records of error logs, emails, and routine tasks (BAUs).

Team Leader - State Street Syntel Services

(2022-03 - 2022-11)

Process: Syntel. Led a team and provided coaching on process improvement.

• Led a team of 11 members.
• Conducted one-on-one meetings to provide feedback, discuss improvement areas, and set goals.
• Supported and guided team members to resolve process-related issues and difficulties, coaching them on process improvement.
• Attended client calls to discuss issues and provide updates.
• Arranged training sessions for new joiners and existing team members on various tasks.

Senior Analyst - eClerx Services Limited

(2021-01 - 2022-02)

Process: CITI. Worked on document production and presentations with focus on brand standards and accuracy.

• Used Microsoft PowerPoint, Adobe Acrobat (PDF), Excel, and Word for presentations.
• Maintained an accuracy above 99% in deliverables.
• Worked as Team Leader for the Customer Service team.
• Handled the inbox for Weekly Business Review (WBR) communications.
• Formatting and editing professional documents for CITI US Client as per their brand standards.
• Completing the files with the achievement of given accuracy targets.
• Design presentations and templates as per client requirements.

Process Associate & Quality Reviewer - Tata Consultancy Services

(2016-08 - 2019-12)

Process: PwC (PricewaterhouseCoooper). Worked in the US Document Development Centre (DDC) on document production, presentations, and quality assurance.

• Worked with various templates, including on-screen presentations, Google Slides, Google Docs, Google Charts, and Google Sheets.
• Worked in the US Document Development Centre (DDC).
• Formatted financial statements in Excel according to client requirements and brand standards.
• Designed presentations according to client requirements.
• Created MIS reports using Excel.
• Collected MIS data from multiple online systems, analyzed the information, and reported data to aid management decision-making.
• Used Microsoft PowerPoint, Adobe Acrobat (PDF), Excel, and Word for presentations.
• Formatting and editing professional documents for PwC US Client as per their brand standards.
• Completing the files with the achievement of given accuracy targets.
• Quality check of files processed by other team members.
• Giving process training for new joiners.

Bachelor of Commerce - Computer Application - Rashtrasant Tukadoji Maharaj Nagpur University (2016)

Higher Secondary School Certificate - Maharashtra State Board (2011)

Secondary School Certificate - Maharashtra State Board (2009)