Sanskruti Bhandari

Experienced Customer Advocacy Executive with expertise in data management, client communication, and process improvement. Skilled in handling large datasets using Excel, SQL, and Power BI to generate actionable business insights and stakeholder reports. Strong ability to coordinate with cross-functional teams, manage projects within defined timelines, and improve operational workflows through training module development and process optimization.

MIS Analyst - Facile Infoserv Pvt. Ltd.

(2024-04)

• Managed and analyzed large volumes of customer and operational data using Advanced Excel.
• Performed data operations and generated meaningful business insights using SQL and Power BI.
• Created dashboards and reports for stakeholders to support data-driven decision-making.
• Developed and updated training modules to improve team productivity and operational efficiency.
• Enhanced and optimized existing work processes to streamline daily operations.
• Acted as a communication bridge between clients and internal teams to ensure smooth project execution.
• Managed multiple projects and ensured timely completion within defined TAT (Turnaround Time).

MCA - Computer Application - JSPM College, Hadapsar, Pune (2021 - 2023)

BCA - Computer Application - Annasaheb Magar College, Pune (2017 - 2020)

Higher Secondary School - Annasaheb Magar College, Pune (2015 - 2017)

High School - Agarkar High School for Girls, Pune (2015)