Santanu Dutta
System engineer, Technical support, ITIL
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About
Offering an experience of over 9 years in the IT industry while performing multiple roles including Service Excellence, Service Delivery Management & Project Leading
High integrity leader with proficiency in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness
Excellence in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services
Engaged with clients & top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies & driving; identified opportunities for process streamlining, optimizations & automations for service excellence
Experience
Offering an experience of over 9 years in the IT industry while performing multiple roles including Service Excellence, Service Delivery Management & Project Leading
High integrity leader with proficiency in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness
Excellence in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services
Engaged with clients & top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies & driving; identified opportunities for process streamlining, optimizations & automations for service excellence
Education
Offering an experience of over 9 years in the IT industry while performing multiple roles including Service Excellence, Service Delivery Management & Project Leading
High integrity leader with proficiency in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness
Excellence in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services
Engaged with clients & top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies & driving; identified opportunities for process streamlining, optimizations & automations for service excellence
