Santanu Sonikar
Business Analyst, Project Management
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About
A competent professional with over 18 years’ rich experience in Change
Management, HR Shared Services, Delivery Analytics, Operations, Client
Service, Consulting, Project & Process Management, Team Management,
Process Improvements, Control and Governance. Expertise in initiating new projects, stabilizing the processes, operational excellence, analyzing
CSAT, monitoring Monthly / Quarterly business presentations, reporting,
preparing knowledge management documents and meeting KPI’s &
SLA’s. Enterprising leader with a solid record of contributions leading to lowered risk, heightened productivity & enhanced internal controls.
Experience
A competent professional with over 18 years’ rich experience in Change
Management, HR Shared Services, Delivery Analytics, Operations, Client
Service, Consulting, Project & Process Management, Team Management,
Process Improvements, Control and Governance. Expertise in initiating new projects, stabilizing the processes, operational excellence, analyzing
CSAT, monitoring Monthly / Quarterly business presentations, reporting,
preparing knowledge management documents and meeting KPI’s &
SLA’s. Enterprising leader with a solid record of contributions leading to lowered risk, heightened productivity & enhanced internal controls.
Education
An accomplished professional offering nearly 18 years of rich experience in spearheading techno-functional operations, project management, requirement gathering, software development lifecycle,
go-live support, client interaction
