Santhana Krishnan

Dedicated hospitality and property management professional with 19 years of experience in homestay operations, hotel management, property administration and agricultural estate management. Experienced in guest relations, staff supervision, property maintenance, transportation coordination and daily operations.

Manager at CGV Home Stay (2023-04 – 2026-05)

Managed daily homestay operations.

• Handled reservations, check-ins/check-outs
• Supervised housekeeping and maintenance
• Managed billing and cash
• Coordinated pick-up/drop services
• Resolved guest issues

Farm & Property Administrator at Self Managed Estate (2016-01 – 2022-12)

Managed 10-acre agricultural farm.

• Supervised cultivation and workers
• Maintained buildings and equipment
• Managed procurement and records
• Ensured estate upkeep and security

Front Office Executive at Hotel Mount Heera (2013-12 – 2015-03)

Greeted guests and ensured a smooth check-in and check-out experience. Maintained a welcoming front desk environment while delivering excellent customer service.

• Managed room bookings and responded to guest inquiries promptly
• Handled billing, payments, and maintained accurate guest records
• Coordinated with housekeeping and other departments to ensure rooms were ready on time
• Resolved guest concerns professionally to enhance customer satisfaction
• Answered phone calls, provided information, and assisted with guest requests

Cottage Operations & Property Manager at Self Employed (2008-06 – 2013-11)

Managed leased cottages.

• Handled bookings and guests
• Maintained properties
• Managed rental records
• Coordinated local transport

BCA – Sri Sankara Arts & Science College (2007)

HSC

SSLC