Santhi Priyanka Devanaboina

Production Support Engineer with 4+ years of IT experience supporting mission-critical enterprise banking applications. Strong expertise in L2 Production Support, Application Support, Incident Management, Problem Management, Production Monitoring, SQL, Kusto Query Language (KQL), Azure Monitor, Log Analysis, Root Cause Analysis (RCA), ServiceNow, Production Deployments, and SLA Management. Proven ability to troubleshoot and resolve P1–P4 production incidents, perform application health monitoring, conduct root cause analysis, and ensure high application availability and business continuity in 24×7 production environments.

Experienced in collaborating with developers, DBAs, infrastructure teams, and business stakeholders to deliver timely issue resolution, improve application stability, and optimize production operations.

Microsoft Certified: AzureAdmistrator Associate(AZ-104) with a strong foundation in cloud technologies and a keen interest in Cloud Operations, DevOps.

Production Support Engineer - Tata Consultancy Services (TCS)

(2022-07)

Project: CIBC Banking Application. Provided L2 Production Support for business-critical enterprise banking applications, ensuring high availability and minimal downtime.

• Monitored application health and production environments using Azure Monitor, KQL and logging tools to proactively identify issues.
• Investigated and resolved P1-P4 production incidents within SLA timelines, prioritizing based on business impact.
• Performed RCA for recurring issues and collaborated with development teams to implement permanent fixes.
• Used SQL and KQL for log analysis, exception investigation, and performance diagnostics.
• Coordinated with cross-functional teams (developers, DBAs, infra, business stakeholders) during bridge calls for critical incidents.
• Supported production deployments with pre-deployment checks, post-deployment validation, and smoke testing.
• Tracked incidents, service requests, and problem records in ServiceNow; maintained SOPs, KB articles, and troubleshooting guides.
• Managed multiple incidents simultaneously while ensuring SLA compliance and stakeholder communication.

B.Tech - Computers - Ramachandra College of Engineering, Eluru