Santhiya A

Senior Medical Underwriter / Process Executive with 6+ years of experience in medical summarization, quality auditing, underwriting support, backend operations, and team handling. Skilled in healthcare documentation, medical terminology, case analysis, quality assurance, workflow management, and training coordination. Proven ability to maintain compliance standards, improve productivity, and deliver high-quality medical documentation with accuracy and efficiency.

Process Executive – Medical Underwriting & Quality Review at EnoahisolutionSenior (2020-10 – Present)

Specialized in medical summary preparation, preview generation, and detailed medical case analysis.

• Conducted quality assurance reviews and backend audits to ensure compliance with client and organizational standards.
• Reviewed high volumes of medical records and summaries with strong attention to detail and accuracy.
• Supported workflow management and process improvement initiatives to enhance operational efficiency.
• Trained and mentored new hires on medical terminology, documentation standards, and workflow processes.
• Handled team coordination, productivity tracking, and performance guidance to achieve SLA and production goals.
• Maintained high-quality healthcare documentation and reporting standards across projects.
• Demonstrated strong analytical thinking, task management, and communication skills in daily operations.

M.Sc in Psychology – Tamil Nadu Open University (2023 – 2025)

B.Sc in Biochemistry – Karpagam Academy of Higher Education (2017 – 2020)