Santhosh Raj

Logistics, Travel & tourism professional with 9.8 years of experience in inventory management, warehouse operations, logistics coordination, and travel operations. Proven expertise in WMS systems, vendor management, inventory accuracy, and end-to-end operational planning. Adept at optimizing workflows, improving efficiency, and delivering high-quality service through data-driven decision-making with effective softwares such as SOA, WMS, EBIZ, AOS.

Inbound Sales & Operations Manager - JF Holidays Malaysia - Malaysia

(2026-03 - 2026-05)

• Managing inbound travel operations with a strong focus on Transport coordination, itinerary planning, and resource allocation
• Handling end-to-end booking lifecycle including client quotations, vendor coordination, and service delivery
• Coordinating with hotels, transport providers, and partners to ensure smooth service execution
• Monitoring operational performance using data analysis, reporting, and forecasting techniques
• Building and maintaining strong client relationships through account management and stakeholder engagement
• Identifying process gaps and implementing operational improvements for efficiency and cost control
• Supporting revenue growth through strategic planning, pricing analysis, and market insights

Inbound Sales Manager - Luxury Tours Malaysia - Malaysia

(2024-02 - 2026-03)

• Managed inbound sales operations while coordinating travel & tourism and operational workflows
• Handled quotations, bookings, and itinerary planning using CRM systems and structured processes
• Conducted market analysis and competitor research to optimize pricing strategies
• Collaborated cross-functionally to ensure end-to-end service delivery and operational efficiency
• Maintained strong client relationships and improved customer retention and repeat business
• Generated and presented sales reports, forecasts, and performance insights
• Promoted tourism offerings by designing and delivering customized travel experiences, enhancing customer satisfaction and driving repeat international business

Senior Tour Executive - Oscar Holidays Malaysia - Malaysia

(2023-02 - 2024-02)

• Coordinated end-to-end travel service, including transportation, accommodation, and vendor management
• Designed customized travel packages using client requirement analysis and operational planning
• Managed supplier relationships and ensured cost-effective logistics execution
• Improved service quality through customer feedback analysis and process enhancements
• Supported marketing campaigns and contributed to client acquisition strategies

Inventory Control Specialist - HAVI Logistics Malaysia (McDonald's Supplier) - Malaysia

(2021-08 - 2023-01)

• Managed warehouse inventory operations using WMS systems for real-time tracking
• Conducted cycle counts, audits, and reconciliation processes to ensure stock accuracy
• Reduced discrepancies through inventory control procedures and data validation
• Coordinated stock replenishment, demand planning, and vendor communication
• Maintained records for inbound/outbound logistics and stock movement tracking

Inventory Supervisor - Sunlight Packaging & Logistics Malaysia - Malaysia

(2018-09 - 2021-06)

• Supervised warehouse operations, inventory transactions, and logistics processes
• Managed stock using WMS tools and barcode scanning systems
• Monitored inventory accuracy and ensured compliance with operational standards
• Handled returns and discrepancies through vendor coordination and issue resolution
• Generated reports for inventory tracking and operational performance

Process Associate - AGS Healthcare India - India

(2017-09 - 2018-07)

• Order-to-Cash (O2C) Management: Efficiently manage the full lifecycle of accounts receivable operations for US corporate clients, ensuring accuracy in billing, invoicing, and revenue recognition
• B2B Delinquent Collections: Proactively engage with US-based business clients via email and phone during US business hours (night shift) to resolve past-due accounts, successfully reducing overall Days Sales Outstanding (DSO)
• Financial Reporting & Compliance: Prepare aging reports and bad-debt summaries for senior management, maintaining strict alignment with US accounting workflows and internal compliance controls

MCA - Master of Computer Applications - SRM University (2014 - 2017)

B.Sc. - Computer Science - SRM University (2011 - 2014)