Santhoshkumar Hm

Results-driven Software Development Manager with 13+ years of experience leading enterprise software development, application modernization, Agile delivery, and production support for global clients in the Insurance and Business Automation domains. Proven ability to lead cross-functional teams, drive high-quality software delivery, and promote engineering excellence through architecture best practices, Agile methodologies, and DevOps. Strong expertise in .NET technologies, cloud-based deployments, CI/CD, application modernization, stakeholder management, and production support.

Software Development Manager - XL Solutions Group LLC - Bangalore, India

(2025-07 - 2026-06)

• Lead and manage a team of 6 software engineers delivering enterprise insurance applications for US-based clients
• Own end-to-end project delivery, including planning, resource allocation, sprint execution, release management, and production deployments
• Define delivery roadmaps and engineering objectives aligned with business goals and customer priorities
• Drive Agile Scrum ceremonies, backlog prioritization, estimation, and release planning to support predictable delivery
• Establish engineering best practices covering architecture reviews, code reviews, and technical governance
• Oversee Azure DevOps, GitHub, CI/CD pipelines, and release governance to improve deployment efficiency and quality
• Monitor delivery risks and dependencies, resolve escalations, and ensure high-quality, timely releases
• Ensure production stability, SLA compliance, incident management, and continuous service improvement initiatives

Technical Lead - XL Solutions Group LLC - Bangalore, India

(2021-07 - 2025-06)

• Led the technical design and development of enterprise insurance applications using .NET, WPF, SQL Server, and modern web technologies
• Designed scalable application architectures and developed reusable components, improving maintainability and reducing rework
• Designed and implemented REST APIs and integrated applications with internal and third-party systems
• Led code reviews, established coding standards, and mentored developers to improve code quality and team capability
• Optimized SQL Server databases and queries to improve performance and reduce response time for critical operations
• Supported application modernization by implementing React-based UI enhancements and improving user experience
• Investigated and resolved critical production issues through root-cause analysis and implementation of permanent fixes
• Collaborated with QA, BA, and Product Owners to deliver features in an Agile environment

Senior Software Engineer - XL Solutions Group LLC - Bangalore, India

(2014-07 - 2021-06)

Client: JHMI, G1440

• Developed enterprise web applications using C#, ASP.NET MVC, ASP.NET Web API, WPF, SQL Server, JavaScript, jQuery, HTML5, and CSS3
• Analysed business requirements and translated them into technical designs and software solutions
• Designed database objects, stored procedures, views, and optimized SQL queries for performance and reliability
• Developed new modules, enhanced existing functionality, and fixed production defects to ensure high-quality releases
• Implemented REST-based integrations and supported application enhancements
• Participated in unit testing, system testing, deployments, and post-production support
• Prepared technical documentation and collaborated with cross-functional teams throughout the SDLC
• Worked in Agile Scrum teams to deliver high-quality software within committed timelines

Software Engineer - Greypay Technologies Pvt. Ltd. - Bangalore, India

(2011-10 - 2014-07)

• Developed enterprise web and desktop applications using C#, ASP.NET MVC, WPF, and SQL Server
• Delivered solutions for document processing, HR management, and XML schema generation

Ghostdraft Technical Contributor - XL Solutions Group LLC - Bangalore, India

Client: United Educators (UE), Kentucky national insurance (KNI)

• Contributed to the Ghost Draft project for the United Educators Insurance domain, supporting the design, development, and implementation of business requirements
• Implemented Endorsements, Schedules, and Quote Letters using the Ghost Draft framework
• Designed and developed templates and data mappings using SQL Collections within Ghost Draft
• Worked with Ghostdraft Workbench to configure, develop, and maintain document-generation workflows and templates
• Designed and modified document templates, business rules, data mappings, and output configurations based on business requirements
• Performed testing and troubleshooting of document-generation workflows to ensure accurate content, formatting, and output
• Analyzed and resolved configuration and template-related issues across development and testing environments
• Developed and customized document templates and layouts using Ghostdraft Studio for automated document generation
• Configured dynamic content, conditional sections, data fields, and formatting requirements within templates
• Collaborated with business and technical teams to translate requirements into reusable and maintainable document templates
• Validated generated documents against business requirements and supported defect resolution during testing cycles
• Managed application and project configurations using Configuration Manager, ensuring consistent settings across environments
• Configured environment-specific parameters, document-generation settings, and system properties
• Supported deployment and configuration changes across development, QA, and production environments
• Troubleshot configuration discrepancies and coordinated changes to maintain consistency across environments

Bachelor of Engineering - Electronics & Communication - Visvesvaraya Technological University (VTU) (2009)