Santosh Chettri

Experienced Project Manager with extensive IT experience skills including BMC Remedy, BMC Remedyforce, Salesforce, ITIL, Service Management, ServiceNow, Project management, Scrum Master and Service Transition management. Can apply customer service concepts to IT to improve the user experience for customers, employees and administration.

• Conducting scrum meetings to discuss product backlog review, Sprint planning, user stories, retrospectives and daily scrum meetings.
• Continues improvement of process.
• Helping team to resolve issue, so they can delivery task on time.
• Provide Motivation to team for quality output of task.
• Receiving the team feedback and analyzing the data to improve Sprint quality.
• Initiating Project Management for On-boarding of ITSM and monitoring Tools like BMC Remedy, ServiceNow, BMC Remedy Force, IBM Monitoring Tools, Opsview, Splunk and IPaas Integration. 
• Requirement gathering from Customer and preparing scope and solution of Project accordingly. 
• Coordinate with Customer and Project team for executing different phases of project like Planning, Review, and Implementation along with Handling End to end Project delivery.
• Understating customer Network and Security policies to align with tools scope. Tracking the Project status and resolving conflicts effectively. Managing any deviation in the scope of project. Communicating with Multiple Stakeholder as per business requirement.

Bachelor of Computer Application 2009-2012 

Karnataka University Dharwad

SBM Jain College of Belgaum, Karnataka, India.