Santosh Das

Data Governance & Data Quality Leader with 16+ years of experience driving enterprise data transformation across BFSI and analytics domains. Proven expertise in designing and implementing enterprise data governance frameworks, data quality management programs, metadata management, data lineage, and BCBS 239 regulatory compliance. Hands-on experience with modern data platforms including Databricks, Delta Lake, and Unity Catalog, alongside governance tools such as Collibra.

Certified Data Management

Professional (CDMP) with a strong track record of influencing C-suite stakeholders, building cross-functional governance operating models, and delivering measurable improvements in data reliability, regulatory compliance, and operational efficiency.

Lead AVP – Channel Servicing Analyst - HSBC - Bangalore, India

(2024-01 - 2025-07)

• Led digital transformation initiatives by analyzing customer behavior, channel usage, and friction points across digital and physical touchpoints, driving increased digital adoption.
• Designed and implemented automated digital adoption dashboards using SAS, SQL, Python, and QlikView, reducing reporting preparation time by 30% and enabling real-time stakeholder decision-making.
• Delivered cost optimization strategies through Straight Through Processing (STP) and customer self-service enablement, reducing manual interventions and operational costs.
• Built end-to-end analytics solutions and cross-functional campaigns to improve customer journey efficiency, channel migration, and service delivery.

Lead AVP – Data Strategy & Governance - HSBC - Bangalore, India

(2021-09 - 2024-01)

• Developed and implemented a global data governance strategy, improving data quality, consistency, and availability across enterprise data platforms.
• Designed enterprise OKR (Objectives & Key Results) framework to measure performance from individual governance initiatives through to strategic goals, enabling data-driven decision-making at the executive level.
• Led metadata management and data lineage documentation initiatives, establishing data governance operating models across business units.
• Leveraged third-party and market data to drive strategic decision-making and identify opportunities for business growth and data monetization.
• Delivered advanced analytics solutions using SAS, SQL, QlikView, and Alteryx to support governance reporting and business performance tracking.
• Investigated and resolved discrete data issues adversely affecting business unit performance, applying root cause analysis and remediation frameworks.

Lead Manager – Data Quality & Governance - HSBC - Bangalore, India

(2016-10 - 2021-09)

• Led end-to-end BCBS 239 compliance program: managed Critical Data Elements (CDE) lists, lineage mapping, and data quality metrics across global risk reporting data.
• Designed and implemented Data Quality Issue Management (DQIM) framework to identify, prioritize, remediate, and track critical data issues by business impact and risk exposure.
• Defined enterprise data quality standards, performed data profiling, custom rule-based testing, and published results on the Data Quality Monitoring dashboard to drive accountability.
• Produced regulatory data quality analysis including CDE identification, data mart creation, data uploads, and reporting for BCBS 239 regulatory submissions.
• Coordinated cross-functional teams for project planning, issue resolution, and status tracking; delivered analytics solutions in SAS, SQL, QlikView, and Alteryx.
• Established data stewardship processes and governance controls, improving data trust and reducing regulatory risk across critical data domains.

Manager – Business Analyst - Royal Bank of Scotland (RBS) - Bangalore, India

(2015-01 - 2016-09)

• Led Basel/BCBS 239 regulatory reporting and data quality KPI management across risk data domains.
• Managed portfolio analytics for Mortgage, Cards, and Loans; oversaw resource planning, vendor management, and project delivery.

Senior Business Analyst - EXL Inductis - Gurgaon, India

(2013-05 - 2015-01)

• Delivered advanced analytics using SAS, SQL, and automation scripts to streamline data processing and reporting workflows.
• Built ETL pipelines and SQL queries to consolidate multi-source datasets; created data visualizations for executive decision-making.

IT Analyst – SAS Developer - Tata Consultancy Services (TCS) - Bangalore, India

(2011-12 - 2013-05)

• Developed SAS-based reporting and analytics solutions; built automated data pipelines and KPI dashboards for executive reporting.
• Optimized SAS programs to reduce report runtime and improve data processing efficiency.

MIS Analyst / Developer - Genpact - Gurgaon, India

(2007-03 - 2011-06)

• Developed automated MIS reports and analytics dashboards, improving decision speed by 35% for daily operations.
• Designed ETL processes consolidating data from 8+ sources, reducing manual data preparation by 60%.
• Optimized report generation workflows, cutting report time from 4 hours to 30 minutes (87% reduction).

Executive Certificate - Product Management - Indian School of Business (ISB) (2022)

Advanced Certification - Business Analytics - IIT Mumbai (2012)

PG Diploma - Financial Management - Bhartiya Vidya Bhawan (2006)

B.Sc. - FM University, Odisha