Data Governance/Quality Professional
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Seasoned Data & Product Management leader with 16 years of experience driving transformation in banking, analytics, and data governance. Proven ability to lead cross-functional teams, influence strategic decision-making, and deliver measurable business outcomes. Expertise spans digital adoption, regulatory compliance (BCBS 239), data quality frameworks, and process automation.
Recognised for blending strategic vision with analytical depth to solve complex business challenges and enhance operational efficiency. Proficient in SAS, SQL, QlikView, Alteryx, Python, and governance tools such as Collibra, with a track record of adapting quickly to emerging technologies to maintain competitive advantage.
Lead Assistant Vice President – Channel Servicing Analyst at HSBC (2024-01 – 2025-07)
Drive digital channel adoption through customer behaviour analysis, pain point reduction, and optimised channel usage. Achieved cost savings via self-service enablement, STP fulfilment, and branch-to-digital migration. Automated adoption dashboard creation, cutting preparation time by 30%.
Lead campaigns to increase digital usage and reduce physical token dependency. Driving adoption of digital channels and digital capabilities – by enabling a deeper understanding of customer behaviour, their preferred channel, pain points and Usage behaviour across various digital and non-digital channels (call centres, branch, paper, RMs and other frontline staff). Reduce costs by (1) enabling customers to self-serve, driving STP fulfilment of requests and process optimisations by digital initiation of requests, as much as possible and (2) reduce CMB branch recharge costs by diverting customers to digital / alternative channels – using data to identify areas of opportunities / inefficiencies to take strategic actions.
Delivered analytics solutions in SAS, SQL, QlikView, and Alteryx.
Lead Assistant Vice President – Data Strategy & Governance at HSBC (2021-09 – 2024-01)
Developed global data strategy improving data quality, consistency, and availability. Designed OKRs for measuring performance from initiatives to strategic goals. Leveraged market and 3rd-party data for strategic decision-making.
Supporting the design and delivery of an Outcome and Key Results (OKRs) framework and process to monitor business from specific initiatives all the way to strategic goals. Investigating discrete issues which may be adversely affecting business unit performance or present new opportunities for growth. Delivered analytics solutions in SAS, SQL, QlikView and Alteryx.
Lead Manager – Data Quality & Governance at HSBC (2016-10 – 2021-09)
Managed CDE lists, lineage mapping, and data quality metrics for BCBS 239 compliance. Built governance frameworks to identify and remediate critical data issues.
Quality, Providing Data analytics and testing results, identifying and working with issue owners / Data Stewards for successful remediation. Reporting of data quality metrics on the Data Quality Monitoring dashboard. Produces and supports Data Quality analysis and reporting including the identification of CDE's, data mart creation, receipt and upload into a data analysis tool, basic profiling analytics, custom testing, development and analysis, test results reporting for the quality of data used for BCBS 239 (Basel Committee of Banking Supervision) requirement.
Planning, Scheduling work allocation, Status Tracking, Resolving issues by discussion in appropriate forum, co-ordination across team. Create, manage and facilitate Data Quality Issue Management standard Governance process to identify and understand the critical data issues in terms of business impact / risk / opportunity and ensure data policy enforcement and compliance. Delivered analytics solutions in SAS, SQL, QlikView and Alteryx.
Manager – Business Analyst at Royal Bank of Scotland (2015-01 – 2016-09)
Senior Business Analyst at EXL Inductis (2013-05 – 2015-01)
IT Analyst (SAS Developer) at Tata Consultancy Services (2011-12 – 2013-05)
Developer (MIS Analyst) at Genpact (2007-03 – 2010-06)
Executive Certificate in Product Management – ISB (2022)
Advanced Certification in Business Analytics – IIT Mumbai (2012)
PG Diploma in Financial Management – Bhartiya Vidya Bhawan (2006)
B.Sc. – FM University
