Santosh J

Results-driven Sales professional with over 5 years of experience in SaaS Based Product Sales, Ed Tech, IT Sales specializing in upselling, cross-selling, and consultative sales. Recently expanded expertise into OTT platforms, providing sales and customer support for U.S. clients. Proven ability to drive revenue growth and build strong customer relationships.

Senior sales Consultant - Regallix (Marketstar)

(2025-03 - 2025-11)

Handled end-to-end US outbound B2B sales operations, including lead generation, prospecting, cold calling, client engagement, product pitching, follow-ups, and deal closures. Worked closely with potential business clients to understand their requirements, build strong relationships, and drive revenue growth through consultative sales strategies. Managed sales pipelines, maintained CRM records, and consistently worked towards achieving sales targets and business objectives.

Sales Consultant - Pulssebyte Software Consulting India Private Limited - Hyderabad, India

(2020-10 - 2024-12)

Worked as a Sales Consultant at Pulsebyte Software Consulting, specializing in SaaS-based product sales for doctors and healthcare professionals. Responsible for client acquisition, product demonstrations, lead generation, relationship management, and driving revenue growth through consultative sales strategies.

Student Recruitment Advisor - Global University System - Hyderabad, India

(2019-06 - 2020-09)

As a Student Recruitment Advisor in direct sales, I assisted prospective students with the admissions process, conducted outreach, and organized recruitment events to achieve enrollment targets, ensuring a smooth experience from inquiry to enrollment.

• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
• Developed and implemented a sales playbook that standardized sales techniques, resulting in a 90% improvement in sales conversion rate
• Created and executed a successful direct mail campaign that increased sales

Senior Technical Support Specialist - Abode Solutions India Private Limited - Hyderabad, India

(2016-05 - 2019-04)

Worked as Senior Technical Support Specialist

• Provided technical support to customers over the phone and via email, resulting in customer satisfaction rate
• Troubleshoot technical issues and provided instant technical support
• Provided technical support for end-users and resolved escalated technical issues
• Provided technical support to customers, resulting in a 80% decrease in customer service inquiries
• Troubleshot and resolved complex technical issues, resulting in a 70% reduction in customer support costs
• Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support
• Worked with Windows, Mac, Linux
• Installation of the 3rd party software as well as OS installation
• Troubleshoted BSOD related issues, software corruption issues.
• Always used team viewer or GTA to take access of the customer to resolve in depth issues like connecting multiple devices on a single network.

Sales representative - Dell International Services - Hyderabad, India

(2014-06 - 2014-12)

• Researched competitive products and services and developed strategies to capitalize on their weaknesses
• Analyzed customer data to identify key trends and insights that can be used to inform sales strategies
• Closed 28 major deals in one quarter, resulting in a revenue increase of 120%
• Created and maintained relationships with key clients, resulting in increased customer loyalty and repeat business
• Negotiated complex deals that resulted in a 70% increase in average margins
• Presented detailed product presentations to potential customers, resulting in a 90% close rate