Santosh Malik

Strategic Leadership & Professional Development Manager with 13+ years diagnosing learning needs and designing capability development interventions for leaders, people managers, and employees at scale — building leadership pipelines, coaching/mentoring journeys, and professional skills programs that drive a high-performance, people-centric culture across sales, hospitality, and service sectors.

Leadership Development

Architect who designs and executes leadership and professional development strategy for people managers and teams, leveraging learning journeys, coaching/mentoring, and project-based interventions — boosting sales productivity by 40%, team performance by 25%, and conversion rates by 20%.

Digital

Learning & Capability Ecosystem Builder — leverages digital learning tools, blended methodologies, and new-age formats to build capability at scale, pioneering India's first dedicated LMS for chauffeur training (scaled to 1,000+ drivers), integrating practical skills (vehicle maintenance, POSH, client etiquette) with measurable ROI in safety and service quality.

Impact Measurement & Budget Governance: Plans and manages learning budgets optimally, calendarizes interventions and communicates them to all stakeholders, and defines, tracks, and assesses measures of success for every learning intervention. Trusted advisor to CXOs for designing leadership journeys that foster collaboration, from first-time managers to Sales VPs/Directors, breaking silos and aligning goals. Expert in blending behavioral frameworks (EI, DE&I, coaching) with data-driven strategies — assessing training effectiveness and iterating programs to reduce skill gaps by 30% and attrition by 15% via predictive analytics.

Award-winning facilitator (2x "Value Champ") recognized for turning learning into business outcomes.

Manager, Learning & Development at KTC India (2023-11 – Present)

• Reinvented Chauffeur Training: Scaled India's first chauffeur LMS to 1,000+ drivers, integrating modules on vehicle maintenance ("Know Your Vehicle"), safety protocols, POSH awareness, and client interaction — raising service ratings by 4.6/5.
• Owned Leadership & Capability Strategy: Diagnosed learning needs and designed goal-specific capability programs across sites, engaged senior stakeholders as the primary point of contact with Branch SPOCs and HR, and managed budgets, timelines, and vendor/external-trainer relationships.
• Future-Ready Leadership: Coached 72+ first-time managers on empathetic leadership and conflict resolution. Facilitated workshops for VPs/Directors to align sales, ops, and HR goals, boosting cross-functional project delivery by 40%.
• Data-Led Capability Building: Launched org-wide skill gap analysis (TNA), assessed program effectiveness, and iterated content, resulting in 30% faster role readiness and 15% lower attrition.
• Training Governance & Compliance: Conducted audits of training delivery and materials, ensuring alignment with organizational values, compliance standards, and consistent learner access to resources.

Manager, Training & Sales Development at Magicbricks Reality Services Ltd. (2022-09 – 2023-10)

• Revenue Accelerator: Increased sales productivity by 15% in 6 months via dynamic training in objection handling, CRM tools, and negotiation psychology.
• Coaching Ecosystem: Slashed conversion cycle time by 20% through real-time skill assessments and field coaching for 200+ sales executives.

AM Training at Lakshyanet Internet Services Pvt. Ltd. (2020-12 – 2022-08)

• Blue-Collar Upskilling: Trained 500+ field staff in communication, product knowledge, and tech troubleshooting — cutting customer escalations by 35%.

Regional Sales Trainer at Stulity.com (2017 – 2020)

Product Trainer at Intelenet Global Services (2016 – 2017)

Sales Trainer at Moca Healthcare Certification (2015-08 – 2016-06)

QA & Trainer at Dealskart Online Service Pvt. Ltd. (2013-07 – 2015-07)

BPT – CCS Meerut

Diploma – IPH&H Mahipalpur