Santosh Vishwkarma

Dedicated professional with extensive experience in customer service and team leadership within the electronics service industry. Proven ability to manage operations, handle escalations, and ensure customer satisfaction.

Store In charge at LG Electronics (2026-02 – 2026-07)

• Inventory Management
• Part transactions in/out
• Rental part issue/Defective collection from Technetium
• Online customer order shipping
• Daily shipping ASC/ASP Part As mapped list

Area Service In Charge at Hitachi Air Conditioner (2025-04 – 2025-09)

• Managed dealer and distributor relationships
• Handled service team call loads and ensured prompt after-sales service
• Oversaw key performance parameters and customer escalations

Team Leader Product Handling at LG Electronics DSC (2022-07 – 2024-12)

• Led a team in product handling for home electronics

Assistant Manager at LG Service Centre Panvel Samarth ENT (2017-01 – 2020-12)

• Handled call assignments and customer reception
• Managed call closing and customer escalations
• Oversaw store management and team leadership for product replacements
• Updated TCR and key performance indicators
• Maintained email updates and communication

Receptionist/CCO/Store Incharge at Videocon Service Centre Panel SR ENT (2014-01 – 2017-12)

• Handled call assignments and customer reception
• Managed call closing and customer escalations
• Oversaw store management and team leadership for product replacements
• Maintained email updates and communication

Receptionist/CCO/Store Incharge at Toshiba Service Centre Panel MBS Services (2012-01 – 2014-12)

• Handled call assignments and customer reception
• Managed call closing and customer escalations
• Oversaw store management and team leadership for product replacements
• Maintained email updates and communication

DCA in Diploma Computer Application – Computer Training Institute (NSCIT) (2004-10 – 2005-03)

B.Com – University (2006)

SSC in Secondary School (2003)

HSC in High School (2000)