Sanyami Srivastava

Operations professional with nearly 2 years of experience in academic operations, stakeholder management, process improvement, and cross-functional coordination within the EdTech industry. Experienced in managing end-to-end batch operations, educator onboarding, learner experience, SOP implementation, operational reporting, and resolving execution challenges. Skilled in Excel, Tableau, KPI monitoring, and driving seamless operational execution.

Valur Offering Associate – NEET UG at Unacademy (2025-11 – Present)

• Managed end-to-end operations for 30+ concurrent NEET UG batches, ensuring timely scheduling, launches, and smooth learner experience.
• Coordinated with 30–33 educators for class planning, batch launches, panel management, and payout coordination.
• Managed scheduling across 5 active panels and re-entry batches while minimizing operational conflicts.
• Used Tableau and Excel to monitor operational KPIs, learner engagement, and educator performance, supporting operational planning.
• Collaborated with Product, Content, Technology, and Operations teams to resolve execution challenges and ensure seamless batch delivery.
• Oversaw the complete batch lifecycle from launch to closure while maintaining adherence to operational processes and timelines.

Operations Specialist – Founder's Office at LifeGuru (2025-01 – 2025-10)

• Managed customer support issue tracking by categorizing operational issues, maintaining structured records, and identifying recurring trends.
• Conducted Root Cause Analysis (RCA) to support process improvements and reduce recurring operational issues.
• Prepared daily operational reports on query volume, SLA adherence, and team performance for leadership review.
• Created SOPs and conducted onboarding and training sessions for educators on operational processes and learner engagement.
• Partnered with educators to improve learner retention and operational metrics through process guidance and performance monitoring.
• Worked closely with Product, Operations, and Customer Support teams to resolve escalations and improve operational efficiency.

B.Sc. in Information Technology – Amity University, Chhattisgarh (2021 – 2024)