Sanyogita Shirse

Salesforce Consultant with 4+ years of experience delivering end-to-end CRM solutions across Sales Cloud and Service Cloud. Skilled in requirement gathering, business process optimization, and implementing scalable solutions using Apex, Lightning Web Components (LWC), and Flow. Proven ability to bridge business needs with technical solutions, improving system performance, user adoption, and operational efficiency.

Salesforce Administrator at Tata Consultancy Services (2022-01 – 2026-01)

• Administered Salesforce platform for 10,000+ users.
• Resolved 90% of support tickets within 24 hours.
• Configured workflows, approval processes, reports, and dashboards.
• Supported Salesforce rollout with 93% user satisfaction.
• Developed Community Cloud partner portal increasing revenue by 20%.
• Managed roles, profiles, and permissions.
• Supported deployments using Change Sets.

Bachelor's Degree in Mechanical Engineering – University of Solapur (2020)