Sapna Rana

E-commerce & Operations professional with 2+ years of experience in dispatch management, B2B CRM, and online marketplaces like Myntra Luxe and AJIO Luxe. Skilled in order fulfillment, logistics coordination, and maintaining high customer satisfaction.

Dispatch Executive - Arpita Sulakshana Couture

(2025-04 - 2026-05)

Managing end-to-end daily dispatch operations, including order processing, coordination with packaging teams, and shipment tracking. Handle orders and operations on luxury online platforms such as Myntra Luxe, AJIO Luxe, and other marketplaces, ensuring timely and accurate deliveries. Coordinate with courier and logistics partners for smooth B2C and B2B shipments.

Manage B2B CRM activities including client communication, order follow-ups, and maintaining accurate customer and order records. Also manage website and marketplace operations, including product listings, inventory updates, order monitoring, and resolving delivery issues, while supporting internal teams to maintain operational efficiency and high customer satisfaction.

E-Commerce Executive - Fine Art Solutions Pvt Ltd

(2024-01 - 2025-03)

Handled end-to-end product listing management, including uploading, updating, and maintaining accurate product information across online marketplaces. Managed order processing and monitored day-to-day e-commerce operations to ensure timely and error-free fulfillment. Coordinated closely with internal teams, warehouse staff, and marketplace partners to resolve order-related issues and maintain smooth operational flow.

Ensured accurate product representation, pricing, and inventory alignment across platforms while gaining hands-on experience in both B2B and B2C e-commerce operations.

B.com - University of delhi (2023-07)

12th - CBSE (2022-04 - 2023-04)

10th - CBSE (2020-03 - 2021-06)